Electronic Monitoring Agent - San Mateo County/Redwood City

Company: SCRAM of California
Location: Redwood City
Posted on: June 2, 2025

Job Description:

Who We AreSCRAM of California is the largest provider of substance abuse and location monitoring technologies in the Western U.S. With offices and Mobile Support Teams throughout the region, we partner with courts, probation and parole, juvenile programs, sheriff's departments, social service agencies, treatment providers, and private attorneys. Our organization also includes SCRAM of Arizona, SCRAM of Colorado, SCRAM of Hawaii, SCRAM of Nevada, and SCRAM of Idaho.Our ApproachOur mission is to provide swift and certain monitoring, with a laser focus on superior customer service, in order to support public safety for our customers and our communities. We specialize in delivering best-in-class customer and client service using industry-leading technologies.What You'll Be DoingWe are looking for a full-time Electronic Monitoring Agent to support our San Mateo County programs. This is a great opportunity to work as part of our customer service-focused team and directly support our agency customers and program participants. Your work will include:

• Conducting intakes, including screenings and assessments
• Managing all new referrals, including scheduling and managing all enrollments and installations
• Install, remove, and conduct routine maintenance and cleaning of our equipment
• Manage daily alerts
• Conduct other related services such as home detention monitoring and drug testingHow You'll Make an ImpactWhen our clients succeed, we succeed! As an Electronic Monitoring Agent, you're on the front lines of our program, working each day to manage, guide, and support clients-many of whom are struggling with addiction and to find success in their supervision program. Being monitored is not always easy, and as an Electronic Monitoring Agent, you'll have the right balance of compassion, attention to detail, and listening skills. You'll have the opportunity to support and guide your assigned clients by providing clear communication of expectations and limits, being accessible and responsive to troubleshoot and answer questions, and by helping problem-solve a variety of issues related to their monitoring, their supervision program, or other elements of their lives.What You'll Need to Have
  • Minimum of a High School diploma; Associate's degree or higher is preferred
  • Willing to work flexible hours, such as occasional nights and weekends
  • Customer service or offender management experience
  • Knowledge of the state/local corrections or judicial system
  • Proficiency with Microsoft Office tools such as Word, Excel, and Outlook
  • Strong verbal and written communication skills
  • Excellent interpersonal skills
  • Your own vehicle with valid driver's license and insurance
  • The ability to travel if required
  • Bilingual (Spanish and English) is a plusWhat We Really Love to See
    • Customer Service Skills-You can manage difficult or emotional client situations, respond promptly to customer needs, solicit customer feedback to improve service, respond to requests for service and assistance, and meet commitments.
    • Interpersonal Skills-You focus on solving conflict, not blaming. You maintain confidentiality. You are a good listener who can keep emotions under control, and you remain open to others' ideas and trying new things.
    • Strong Verbal Communication Skills-You speak clearly and persuasively in positive or negative situations. You listen and get clarification, respond well to questions, demonstrate group presentation skills, and participate in meetings.
    • Ethics-You treat people with respect, keep commitments, inspire the trust of others, work with integrity and ethically, and uphold our organizational Core Values.What We OfferThe pay range for this position: $18-$22/hour
      • SCRAM of California offers a generous Paid Time Off (PTO) program, paid holidays, and a 401(k) plan that includes an employer matching contribution.
      • In addition, employees working 30 hours or more per week, on average, are eligible for health and welfare benefits including: medical coverage, dental coverage, vision coverage, FSA, HSA, and additional programs.
      • Our organization also encourages involvement in giving back and allows one paid day off per quarter for volunteering.Advocating for a diverse and inclusive organizationAt SCRAM Companies, we recognize and celebrate the importance of inclusiveness in our efforts to inspire, develop, and promote team members who reflect the diversity of our communities. Our company is respectful and inclusive of all beliefs, values, abilities, personal preferences, and cultural and socioeconomic backgrounds. We recruit and celebrate staff who cherish the diversity of our people and the communities in which we live and work. We are committed to creating an environment where everyone feels welcome, including our clients, our customers, and our own team members.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms and to smell.
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Keywords: SCRAM of California, Walnut Creek , Electronic Monitoring Agent - San Mateo County/Redwood City, Sales , Redwood City, California