-Prospect for new business through solicitation, networking,
-Improve hotel visibility by conducting outside sales
calls/blitzes, attending trade shows and market segment related
-Design and deliver marketing promotions and campaigns involving
direct mail, social media, ads, etc.
-Meet or exceed established monthly, quarterly and annual targeted
sales goals and profit margins
-Maintain an active list of accounts to ensure continuous
-Develop and execute monthly focused and aggressive action
-Communicate with internal business partners on upcoming group
needs, VIP clients, meeting functions.
-Maintain and secure repeat business through client satisfaction
-Maintain knowledge of industry and trends in market, particularly
amongst competitor set.
-Maintains regular attendance and is consistently on time.
-Maintains high standards of personal appearance and grooming,
which include compliance with the dress code.
-Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties of
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate
the following competencies. Other competencies not listed may be
required for specific positions. The requirements listed below are
representative of the knowledge, skills, and/or abilities
Associate demonstrates ORGANIZATIONAL SUPPORT
-Associate follows corporate and hotel brand standards.
-Willing to take an unpopular stand if necessary when complying
-Observes and adheres to safety and security procedures, promoting
a safe work environment.
Associate demonstrates INITIATIVE
-Seeks out new assignments and assumes additional duties when
-Identifies areas that would improve the operation and generates
-Able to reach effective solutions, poses good questions, consults
helpful resources, and does not stop at the first answer he/she
Associate demonstrates exemplary DEPENDABILITY / RELIABILITY
-Can be relied upon regarding task completion and follow up.
-Ensures work responsibilities are covered when absent.
Associate demonstrates ACCOUNTABILITY for their job performance
-Takes ownership of all work performed and communicated.
-Completes tasks on time or notifies appropriate person with an
-Performs work with little or no supervision; works
Associate demonstrates acceptable PRODUCTIVITY standards
-Organizes resources, performs tasks, and coordinates with other
functions to most effectively and efficiently perform work
responsibilities and accomplish objectives on a timely basis.
-Manages assignments and responsibilities without becoming
-Strives to increase productivity.
Associate demonstrates effective PROBLEM SOLVING
-Identifies and resolves problems in a timely manner, using
intuition and experience to complement data.
-Develops alternative solutions.
-Works well in group problem solving situations.
-Gathers and analyzes information skillfully.
Associate demonstrates WORKPLACE RESPECT to all associates
-Demonstrates knowledge of EEO policy and promotes a
-Shows respect and sensitivity for cultural differences.
Associate demonstrates effective ORAL /WRITTEN COMMUNICATION
-Practices attentive and active listening with all employees.
-Actively participates in meetings, contributing ideas to improve
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
-Solicits customer feedback to improve service.
-Personally demonstrates a commitment to customer service by
anticipating and responding promptly to guest needs.