Sales Operations Associate (Walnut Creek, CA or East Coast)

Company: Canadian Solar Inc.
Location: Walnut Creek
Posted on: March 15, 2023

Job Description:

About UsCanadian Solar Inc. (NASDAQ: CSIQ) is a vertically-integrated manufacturer of solar cells, modules and custom-designed solar power applications. Canadian Solar's world-class team of professionals works closely with our customers to provide them with solutions for all of their solar needs. Founded in 2001, Canadian Solar is one of the world's fastest-growing companies in the solar industry and has been listed on the NASDAQ since November 2006.LocationThe Sales Operations Associatecan sit in one of two locations.

• Onsite: Our Walnut Creek, CA office is conveniently located near public transportation (BART), is ideally situated for bicycle commuters, there's plenty of free parking, and an abundance of eateries in the surrounding area. Hybrid Situation.
• Remote:The specialist must reside in the East Coast Region (US)capable ofsupporting East Coast business hours.PositionSummaryThe Sales Operations Associateis responsible for the management of the business relationship with existing clients and prospects and supporting all steps of the sales and distribution cycle such as quoting, purchase order confirmation, product allocation, invoicing, products distribution and claim management of sales team for the US Division.
  • Provide overall support of sales operations and purchase order execution / purchase order fulfillment with clients in our US Division.
  • Manage the order management process from quoting to finish using CSI CRM/ERP tools.
  • Review and process client orders/contracts with high level of accuracy.
  • Actively involved in RFP and contract execution process.
  • Manage the relationship with the client and relevant stakeholders. Addressing and resolving key clients' complaints. Acting as the main point of contact between key clients and internal teams.
  • Coordination and completion of module deliveries on time and within scope. Monitoring the contract progress and ensuring required documentation is submitted on time to customers.
  • Coordinate with internal resources and third parties/vendors for the flawless execution of multiple project deliveries by arranging recurring meetings.
  • Ensure product availability and allocation. Closely working with planning team on order allocation and fulfillment.
  • Provide clients with status of contracted deliveries and confirm delivery schedules.
  • Provide clients with technical and administrative product information and analysis.
  • Collaborate with billing for project invoicing and credit department for any AR issues/client credit availability.
  • Partners with order fulfillment and logistics to execute client orders successfully.
  • Remains in close communication with Regional Sales Managers to identify sales strategy with each account (pricing, terms, product, availability, etc.).
  • Ready to travel to Walnut Creek office as per the business needs.
  • Perform other related duties as assigned.Qualifications & Requirements
    • 3-5 years' experience B2B sales support, account management, or client services experience preferred.
    • Bachelor's degree or relevant experience is a plus !
    • Must be detail oriented.
    • Solar Industry a plus but not required.
    • Proficiency in databases & analytical tools like SAP, Salesforce, and expertise in Microsoft Office Suite (Power Point, Excel, Word and Outlook).
    • Excellent customer service skills
    • Ability to communicate information and ideas clearly, concisely, and professionally.
    • Results oriented, organized, highly motivated, and creative.
    • Ability to prioritize and multi-task.
    • Ability to travel up to 10% of the time.Compensation & BenefitsCanadian Solar offers a competitive salary plus fully comprehensive benefits and performance bonus package based on an annual objective achievement. Our generous benefits package includes a 401(k) Retirement Plan, medical/dental/life/disability program, PTO and sick days. Canadian Solar Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Keywords: Canadian Solar Inc., Walnut Creek , Sales Operations Associate (Walnut Creek, CA or East Coast), Sales , Walnut Creek, California