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Sales Enablement Specialist

Company: Paradigm
Location: Walnut Creek
Posted on: June 16, 2022

Job Description:

Location: Walnut Creek, CA, USA VirtualReq Number: #87Paradigm is an accountable care management organization focused on improving the lives of people with complex and catastrophic injuries and diagnoses. We have been a pioneer in value-based care since 1991, offering deep clinical expertise, high-value specialty networks, behavioral health support, payment integrity solutions, and robust data analytics to generate the very best outcomes for patients, payers, and providers.Paradigm is headquartered in Walnut Creek, California, with offices across the U.S. For more information, please visit www.paradigmcorp.com. The Sales Enablement Specialist facilitates the delivery of exceptional customer service to external clients and internal colleagues within the Workers Compensation field by acting as a liaison to the Go to Market Sales team, and by extension the Account Management team. This role functions in a sales enablement service bureau driving lead generation opportunities and expanding the business through a variety of responsibilities, including: day-to-day Sales support, leveraging Enterprise Sales tools to propel strategic engagement and communication, operationalizing how we approach top clients and opportunities, as well as a range of other value-adding activities detailed below. Our organization has evolved from a highly focused, single-product company to an Enterprise composed of Clinical, Network and Payment Integrity solutions under the Paradigm brand. This role supports the accelerated growth engine of the company as we work toward supporting a strategic approach and pathway for cross-management of accounts and cross-sell of prospects/partial accounts.DUTIES AND RESPONSIBILITIES: Project managing, storyboarding and finalizing client and prospect partnership meeting presentations in a standardized workflow, including data retrieval from within the business and coordinating the cross-business Go to Market delivery of the asset and/or meeting. Collaborating with the solution-facing representatives of the Shared Service Marketing department to refine and customize the marketing content being used with current accounts and new sales approaches; continually reviewing our collateral (both Enterprise-driven and solution specific) and determining what needs to be updated (for Sales message and current branding) by providing the applicable business case and direction to Marketing. Amplifying our solutions with support from the Operations and Product teams, regarding both first-time referring claims professionals and less recurring sources; establishing a formal program for prospective referral outreach. Maintaining a Go to Market repository housing the most up-to-date and commonly referenced assets for Sales and Account Management. Driving adoption to Sales training information and collaborative Sales tools on shared spaces and multi-user editing platforms, to maintain version control and editing tracking; promoting use of shared calendar tools to consolidate client outreach and engagement. Supporting conference and Sales event coordination with standardized management processes (where applicable, outside of Enterprise Marketing-led tradeshows). Liaising as necessary with Sales leadership and Finance for bonus/commission tracking off of monthly referral credit assignments and/or realized revenue for our Sales team. Manage our book of business view with new payors and changes in Regional Account Executive assignment of existing accounts. Serve as an advisor for the Go to Market Salesforce Architect to test system enhancements, regularily relay and translate the needs of the business, assist in maintaining Salesforce.com entry hygiene, and pull reporting/dashboards on deal progression and opportunities/pipeline as requested by the Go to Market membership. Preparing scheduled Executive Leadership Team, Monthly Close, Ownership, Board of Directors and Quarterly Business Review assets summarizing Sales performance to budget by working with various contributors (both SMEs and data contributors). Support (as required) Paradigm's CEU content and delivery strategy for clients and prospects. Coordinate centralized requests for the Go to Market organization regarding the distribution of branded item inventory from our Paradigm East, Central and West office locations - supporting both Sales efforts and claims office trainings with clients; working with outside vendors and suppliers as needed to support this strategy. Monitor the company's solution-specific General Information email boxes to promptly address and/or redirect customer issues/inquiries, referral questions, and customer implementation queries; operating as the designated reviewer and resolution lead of all inbound messages. Serve in an on-demand support desk capacity for the Go to Market organization. Render partner communication mailer lists (for digital and handheld content) as required for product offering campaigns and other team needs. Manage ad hoc/special projects to support the Go to Market organization Establish and maintain effective relationships with the Sales team and other internal stakeholders; provide effective administrative and communication support to achieve business goals. Preferred Qualifications College education with a BA/BS or higher in business or other related courses of study. 5 years related experience in sales, sales support/enablement, and/or account management in the insurance and/or healthcare industry (preferred). Further combinations of education/experience and knowledge that demonstrate the ability to perform the functions of the position will be reviewed. Technical Skills Strong PC/office technology skills; proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) with a high-level of competency. Experience with Salesforce a plus. Work Skills Takes initiative as a self-starter/quick study and needs little direction in identifying project scope, as well as both proposing and implementing solutions. Proven ability to handle multiple projects and meet deadlines in an expedient and decisive manner. Strong organizational, problem-solving, and project management skills. Ability to drive organizational process and think strategically. Outstanding deductive reasoning, proven independent judgment, discretion, tact and the ability to make timely and sound decisions with a defined level of autonomy and authority. Demonstrated ability to independently identify, analyze, define, and resolve difficult situations. Ability to collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions and deal with abstract and concrete variables. High level of accuracy and attention to detail. Creative and innovative. Commitment to excellence and high standards. Clear, concise and professional oral, written and listening skills (including phone and Web conference presence) to interface with clients, staff, and management. Versatility, flexibility, and a willingness to work in fast-paced environment cross functionally with constantly changing priorities (with enthusiasm). Takes ownership to build internal partner relationships with stakeholders. Ability to see the bigger picture and understand urgency; ability to work under pressure. Strong interpersonal skills; ability to work with team members in a wide variety of locations. Customer service orientated in engaging and supporting the Go to Market organization. Ability to present persuasive and compelling information in one-on-one sessions and small group situations PM19 Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We're striving to build a culture that better reflects the society we live in, and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.PI182106076

Keywords: Paradigm, Walnut Creek , Sales Enablement Specialist, Sales , Walnut Creek, California

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