Sales Enablement Specialist
Company: Paradigm
Location: Walnut Creek
Posted on: June 16, 2022
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Job Description:
Location: Walnut Creek, CA, USA VirtualReq Number: #87Paradigm
is an accountable care management organization focused on improving
the lives of people with complex and catastrophic injuries and
diagnoses. We have been a pioneer in value-based care since 1991,
offering deep clinical expertise, high-value specialty networks,
behavioral health support, payment integrity solutions, and robust
data analytics to generate the very best outcomes for patients,
payers, and providers.Paradigm is headquartered in Walnut Creek,
California, with offices across the U.S. For more information,
please visit www.paradigmcorp.com. The Sales Enablement Specialist
facilitates the delivery of exceptional customer service to
external clients and internal colleagues within the Workers
Compensation field by acting as a liaison to the Go to Market Sales
team, and by extension the Account Management team. This role
functions in a sales enablement service bureau driving lead
generation opportunities and expanding the business through a
variety of responsibilities, including: day-to-day Sales support,
leveraging Enterprise Sales tools to propel strategic engagement
and communication, operationalizing how we approach top clients and
opportunities, as well as a range of other value-adding activities
detailed below. Our organization has evolved from a highly focused,
single-product company to an Enterprise composed of Clinical,
Network and Payment Integrity solutions under the Paradigm brand.
This role supports the accelerated growth engine of the company as
we work toward supporting a strategic approach and pathway for
cross-management of accounts and cross-sell of prospects/partial
accounts.DUTIES AND RESPONSIBILITIES: Project managing,
storyboarding and finalizing client and prospect partnership
meeting presentations in a standardized workflow, including data
retrieval from within the business and coordinating the
cross-business Go to Market delivery of the asset and/or meeting.
Collaborating with the solution-facing representatives of the
Shared Service Marketing department to refine and customize the
marketing content being used with current accounts and new sales
approaches; continually reviewing our collateral (both
Enterprise-driven and solution specific) and determining what needs
to be updated (for Sales message and current branding) by providing
the applicable business case and direction to Marketing. Amplifying
our solutions with support from the Operations and Product teams,
regarding both first-time referring claims professionals and less
recurring sources; establishing a formal program for prospective
referral outreach. Maintaining a Go to Market repository housing
the most up-to-date and commonly referenced assets for Sales and
Account Management. Driving adoption to Sales training information
and collaborative Sales tools on shared spaces and multi-user
editing platforms, to maintain version control and editing
tracking; promoting use of shared calendar tools to consolidate
client outreach and engagement. Supporting conference and Sales
event coordination with standardized management processes (where
applicable, outside of Enterprise Marketing-led tradeshows).
Liaising as necessary with Sales leadership and Finance for
bonus/commission tracking off of monthly referral credit
assignments and/or realized revenue for our Sales team. Manage our
book of business view with new payors and changes in Regional
Account Executive assignment of existing accounts. Serve as an
advisor for the Go to Market Salesforce Architect to test system
enhancements, regularily relay and translate the needs of the
business, assist in maintaining Salesforce.com entry hygiene, and
pull reporting/dashboards on deal progression and
opportunities/pipeline as requested by the Go to Market membership.
Preparing scheduled Executive Leadership Team, Monthly Close,
Ownership, Board of Directors and Quarterly Business Review assets
summarizing Sales performance to budget by working with various
contributors (both SMEs and data contributors). Support (as
required) Paradigm's CEU content and delivery strategy for clients
and prospects. Coordinate centralized requests for the Go to Market
organization regarding the distribution of branded item inventory
from our Paradigm East, Central and West office locations -
supporting both Sales efforts and claims office trainings with
clients; working with outside vendors and suppliers as needed to
support this strategy. Monitor the company's solution-specific
General Information email boxes to promptly address and/or redirect
customer issues/inquiries, referral questions, and customer
implementation queries; operating as the designated reviewer and
resolution lead of all inbound messages. Serve in an on-demand
support desk capacity for the Go to Market organization. Render
partner communication mailer lists (for digital and handheld
content) as required for product offering campaigns and other team
needs. Manage ad hoc/special projects to support the Go to Market
organization Establish and maintain effective relationships with
the Sales team and other internal stakeholders; provide effective
administrative and communication support to achieve business goals.
Preferred Qualifications College education with a BA/BS or higher
in business or other related courses of study. 5 years related
experience in sales, sales support/enablement, and/or account
management in the insurance and/or healthcare industry (preferred).
Further combinations of education/experience and knowledge that
demonstrate the ability to perform the functions of the position
will be reviewed. Technical Skills Strong PC/office technology
skills; proficient in Microsoft Office suite (Word, Excel,
PowerPoint, Outlook) with a high-level of competency. Experience
with Salesforce a plus. Work Skills Takes initiative as a
self-starter/quick study and needs little direction in identifying
project scope, as well as both proposing and implementing
solutions. Proven ability to handle multiple projects and meet
deadlines in an expedient and decisive manner. Strong
organizational, problem-solving, and project management skills.
Ability to drive organizational process and think strategically.
Outstanding deductive reasoning, proven independent judgment,
discretion, tact and the ability to make timely and sound decisions
with a defined level of autonomy and authority. Demonstrated
ability to independently identify, analyze, define, and resolve
difficult situations. Ability to collect data, establish facts, and
draw valid conclusions. Ability to interpret a variety of
instructions and deal with abstract and concrete variables. High
level of accuracy and attention to detail. Creative and innovative.
Commitment to excellence and high standards. Clear, concise and
professional oral, written and listening skills (including phone
and Web conference presence) to interface with clients, staff, and
management. Versatility, flexibility, and a willingness to work in
fast-paced environment cross functionally with constantly changing
priorities (with enthusiasm). Takes ownership to build internal
partner relationships with stakeholders. Ability to see the bigger
picture and understand urgency; ability to work under pressure.
Strong interpersonal skills; ability to work with team members in a
wide variety of locations. Customer service orientated in engaging
and supporting the Go to Market organization. Ability to present
persuasive and compelling information in one-on-one sessions and
small group situations PM19 Paradigm believes that fostering a
diverse and inclusive workplace is central to our mission of
helping more people and transforming lives. We're striving to build
a culture that better reflects the society we live in, and empowers
our team to deliver the highest levels of compassion and care to
those we serve. For us, achieving this goal requires a workforce
that respectfully embraces differences and commits to positive
change, creating an environment where everyone is able to bring
their whole self to work.PI182106076
Keywords: Paradigm, Walnut Creek , Sales Enablement Specialist, Sales , Walnut Creek, California
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