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Director of Resident Services

Location: Walnut Creek
Posted on: March 15, 2023

Job Description:

Director of Resident Services, Golden Rain FoundationAbout RossmoorRossmoor Walnut Creek is a nationally recognized community for active seniors who are 55 and older. With nearly 10,000 residents in 6,700 homes on 2,000 acres, Rossmoor is a beautiful, serene enclave about 25 miles east of San Francisco. Offering a vast array of activities, residents are inspired to create, enjoy, learn and participate in activities and sports that they never had time to learn or engage in when they were younger. With two golf courses, four swimming pools, tennis, pickleball, lawn bowling and numerous other activities, it is never dull in Rossmoor. Activity studios include dedicated facilities for art, ceramics, lapidary, sewing, and woodworking. Rossmoor also operates its own movie theater, TV station and weekly newspaper. There are more than 200 clubs in Rossmoor for every interest. Numerous clubhouses hosted 22,000 events and meetings on campus in 2019.In 2018, Rossmoor completed a $10 million renovation of its 30,000 square foot fitness center, which nicely complements other newer amenities like the event center, restaurant, table tennis pavilion, tennis complex and recycling facility. In late 2019, Rossmoor activated a one-megawatt solar project that will save more than $5 million on energy costs over its 25-year life. Rossmoor is currently exploring the development of a water reclamation facility and an expansion of the solar project.Rossmoor is fully developed with construction commencing in 1964 and concluding in the early 2000's. The homes in Rossmoor are individually owned by residents who live in one of 20 homeowners associations, called "mutuals." Rossmoor's streets, open space and amenities are held in Trust. The Golden Rain Foundation (GRF) is the nonprofit Trustee that manages and operates the amenities in a manner similar to that of a small town council. One mutual is self-managed and the others are managed by GRF.GRF employees provide a huge variety of services including maintenance, plumbing, carpentry, landscaping, golf course maintenance, recreation, lifeguarding, fitness training, vehicle repair, accounting, insurance and purchasing.Most of GRF's 250 employees are full time and are provided with vacation and sick pay, health insurance, dental, vision, employee assistance program, flexible spending accounts, life insurance, long-term disability insurance, and a 401k with a matching component. Centrally located in the heart of Contra Costa County, Rossmoor provides its own bus service including a connection to Walnut Creek's BART station.Position: Director of Resident ServicesThis position oversees and provides direction to staff in providing programs and services to residents, clubs, and guests including and not limited to Aquatics, Custodial, Fitness, Recreation, Counseling Services, and Golf Operations; is primary liaison with assigned Advisory Committees and resident groups. Oversees contracts for operation of the onsite restaurant and bar, as well as the fitness center. Qualifications: Duties and Responsibilities:

  • Manage and coordinate multiple departments in providing quality services to residents in these areas: Aquatics; Custodial (includes AV support); Fitness; Recreation; Counseling Services; Golf Operations.
  • Attend and contribute to assigned Advisory Committees (i.e., Aquatics, Fitness, Golf, etc.), supporting resident requirements with confines of budget and applicable policies and by-laws.
  • Oversee and liaise with contractors, vendors, and suppliers as needed for assigned projects.
  • Attend and participate in GRF monthly and annual meetings; attend and participate in Mutual meetings as required (i.e., Presidents' Forum).
  • Liaise with assigned resident activity/club representatives (i.e., Activity Council, Club President/officers) in pursuit of resident services satisfaction.
  • Oversee development, transition and maintenance of online services through an internal web portal.
  • Other related duties as assigned by General Manager.Qualifications:Required licenses, certifications and/or education/degrees:
    • BA/BS in recreation, fitness, or related subject
    • Minimum 5 years degree area experience with increasing complexity and scope
    • Minimum 4 years supervisory/management experience with multiple subordinate departments/groups
    • Minimum 3 years' experience working with senior (55+) populations.Job-related knowledge, skills and abilities:
      • Demonstrated excellence in customer service, time, and priority management.
      • Demonstrated excellence in teamwork and collaboration.
      • Excellent written and verbal communication skills.
      • Understanding of broad range of programs and services for a senior population.Additional Requirements:
        • Clean and valid California driver license and satisfactory driving record are conditions of initial and continuing employment.
        • Ability to meet the Dept. of Homeland Security requirements confirming identity and right to work in the United States is required.
        • Offer is contingent upon satisfactorily passing pre-employment background check and drug test.
        • Previous employment must be verifiable. Agency: The Golden Rain Foundation of Walnut Creek

Keywords: CALIFORNIA PARK & REC SOCIETY, Walnut Creek , Director of Resident Services, Professions , Walnut Creek, California

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