Security Installer Technician

Company: A3 Smart Home
Location: Walnut Creek
Posted on: April 25, 2021

Job Description:

Job DescriptionWe call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. This position is responsible for the installation, service, repair, maintenance, and upgrades of systems for AAA Smart Home new and existing customer base. These services are critical for the ongoing customer experience and satisfaction of the account base. This position is customer facing and responsible for consistently providing a memorable customer experience. ESSENTIAL FUNCTIONS: * Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more. * Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more. * Shift would be Tuesday through Saturday. Why work for us? * Compensation - salary plus uncapped commission * Benefits - Medical, Dental, Vision, and more! * 401k Matching - $1 for $1 company match up to 4% of pay * Paid Time Off - Accrual of 3 weeks PTO and nine holidays annually * Career Growth - Move up your career, internal candidates receive top priority KNOWLEDGE AND SKILLS: * Two or more years in a customer service industry role * Strong customer service communication and conflict resolution skills * Strong written and verbal communication skills * Previous experience with both hand and power tools (desired) * Some sales experience (desired) EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES: * Must qualify for applicable licenses / certificates * The ability to use hand tools, laptop, and tablet (required) WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion. #SAFE

Keywords: A3 Smart Home, Walnut Creek , Security Installer Technician, Professions , Walnut Creek, California