Senior Analyst, Business Operations

Company: AAA Northern California, Nevada & Utah
Location: Walnut Creek
Posted on: February 20, 2021

Job Description:

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work.
Why Work For Us?
Benefits - Medical, Dental, Vision, wellness program and more!
401k Matching - $1 for $1 company match up to 6% of pay
Annual Incentive Plan - Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off - Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment - AAA will value your contribution to providing exceptional service to our membersWorking with partners, peers, and executive stakeholders you will lead or support projects across the entire division, including:

• All aspects of roadside service delivery
• Overall financial and operational planning
• Short and long term technology platform needs
• Key Metrics definitions, improvements
• Organizational efficiency and resiliencyCoordinate with operations partners to identify and implement changes to processes and technology to improve productivity. Establish strong working relationships with partners in finance, IT, and our many MSC, fleet, and field team stakeholders to achieve a broad range of objectives without management involvement. Work within the ERS Strategic Operations team framework:
  • Partnering with ERS Analytics to make data-driven decisions
  • Support ERS Projects & Programs to align ongoing operations with our financial and operational plans
  • Work with ERS Strategic Initiatives to deliver new and innovative solutions
  • Support ERS Safety and Compliance to ensure that safety and quality are a part of our planning and decision making
  • Engage ERS Operations Program Support to deliver sustainable results over timeKnowledge And Skills;
    • Strong communication skills, including written and verbal communication experience with senior management
    • Ability to structure, verbally or present a business case to justify the need for a particular project or task, capturing both quantifiable and unquantifiable characteristics.
    • Strong planning, problem solving and project management skills - attention to detail, follow through, and accountability trends.
    • Critical, analytical thinker who can provide solutions based on research, data, and industry.
    • Deep interest in analyzing data and the ability to see beyond the numbers to drive sound decision-making
    • Ability to multi-task in a fast paced environment, succeed under pressure, and effectively manage time and workloadJob Requirements;
      • 6+ year work experience in management consulting, investment banking, corporate strategy, operations, or finance
      • 3+ year experience with Excel
      • Bachelor's degree required
      • MBA preferred
      • Experience working in management consulting preferred
      • Experience with Tableau, Salesforce, and SQL preferred#CORP

Keywords: AAA Northern California, Nevada & Utah, Walnut Creek , Senior Analyst, Business Operations, Professions , Walnut Creek, California