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Sr. Quality Specialist

Company: The Travelers Indemnity Company
Location: Walnut Creek
Posted on: May 22, 2023

Job Description:

Who Are We?Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.Compensation OverviewThe annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.Salary Range$48,000.00 - $79,200.00Target Openings4What Is the Opportunity?Conduct quality reviews for the operational processing functions for BI Operations Business Units. Provide positive and constructive feedback to support performance improvement and operational consistency. Conduct reviews for compliance with legal, pricing, and basic operations requirements. Functions may include: choosing accounts, reviewing for accuracy according the QA plan, participating in rebuttal sessions with service center and/or field staff, providing basic reports to management on a regular or on an as needed basis. Manage monthly dispute intake for Quality Team, participate in projects as needed, insure Quality Team functional QC Manuals are up to date, insure changes to QC Tests are loaded into QCS, participate in calibration with our offshore partners, and facilitate cross site QC Team calibration meetings.What Will You Do?

  • Assist in developing audit plans, programs and specific tests to evaluate control areas.
  • Apply audit standards and follow directions on properly applying yes/no questions to determine accuracy.
  • Provide feedback to Business Insurance Quality Assurance team on attribute enhancements and clarifications.
  • Participate and/or lead in calibration and rebuttal meetings.
  • Conduct training of employees both individually or in group settings.
  • Clearly and effectively communicate quality assurance findings to employees and managers.
  • Identify trends and areas for improvement.
  • Provide input to the development of quality tools to be used in the quality review process.
  • Coordinate and facilitate calibration and rebuttal meetings.
  • Identify trends and areas for improvement and provide input to quality area and manager(s) to enhance training or create action plans to address issue(s).
  • Prepares monthly QA reports and related information for error analysis and assessment.
  • Participate when called upon for Corporate Audits, Market Conduct Exams.
  • Maintain a solid understanding of current products, forms, coverages and quality methodology.
  • Assist in developing audit plans, programs and specific tests to evaluate control areas.
  • Perform other duties as assigned.What Will Our Ideal Candidate Have?
    • BS/BA preferred.
    • Basic understanding of risk assessment, operations, workflow, workforce management and basic insurance industry operational practices. Strong understanding of Travelers products & systems.
    • Preference for Operational Insurance experience.
    • Technical Competence:
    • Understanding of operational Insurance concepts and workflow.
    • Solid knowledge of multiple business areas or products and supporting systems.
    • Excellent customer service skills.
    • Able to handle multiple priorities effectively.
    • Excellent customer service skills.
    • Solid teamwork skills.
    • Ability to identify, analyze and solve problems within the business context.
    • Leadership Skills:
    • Plan ahead and organize tasks, manage time well, and be cost conscious.
    • Be receptive to feedback and embrace continuous improvement.
    • Provide both constructive positive and challenging feedback as situations dictate.
    • Professional Presence:
    • Demonstrate integrity and ethics.
    • Display professional image.
    • Use diplomacy in all interactions.
    • Produce high quality work.
    • Take ownership of work.
    • Demonstrates support for innovation and for organizational changes needed to improve the organization's effectiveness.
    • Communication:
    • Superior verbal and written communication skills.
    • Clearly expresses ideas orally and in writing.
    • Uses appropriate writing style consistent with organizational guidelines and norms.
    • Provide feedback in clear, concise and professional manner.What is a Must Have?
      • High school diploma or GED required.
      • Minimum of 2 years of business and/or quality assurance related experience or Bachelor's Degree required.What Is in It for You?
        • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
        • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
        • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
        • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
        • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.Employment PracticesTravelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an so we may assist you.Travelers reserves the right to fill this position at a level above or below the level included in this posting.To learn more about our comprehensive benefit programs please visit .

Keywords: The Travelers Indemnity Company, Walnut Creek , Sr. Quality Specialist, Other , Walnut Creek, California

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