Client Care Coordinator
Company: SkinSpirit
Location: Walnut Creek
Posted on: March 16, 2023
Job Description:
Driven by our shared passion to "Inspire Confidence", SkinSpirit
is a pioneer and leader in aesthetic face and body treatments.
Founded in 2003, our mission is to elevate our client's beauty and
confidence through scientifically proven methods and comprehensive
services performed by expert practitioners. Today, we have 25+
clinics nationwide and we are the proud to be the number one
provider of BOTOX Cosmetic and dermal fillers in the U.S. We thrive
in a people-first culture dedicated to supporting each other, our
clients and our communities. Join us and use your passion, talent,
and drive to deliver the SkinSpirit experience!
We offer a competitive benefits package which includes generous
employee discounts, Friends & Family discounts and a beautiful
working environment with a stellar team. We also offer paid
holidays and a 401k plan with a company match program. For
full-time employees (24+ hours/week) we offer Medical, Vision, and
Dental insurance. Position Overview: - The Client Care
Administrator is primarily responsible for providing support with
the daily activities of a medical spa including telephone coverage,
appointment scheduling, registration, opening and closing
transactions and client care. - What You'll Do: -
- Provide excellent client care and customer service
- Answer and screen high volume of inbound phone calls -
- Manage appointments (scheduling, moving, and canceling
appointments) -
- Actively promote the clinic, treatments, services, products, as
well as programs, promotions and/or discounts available -
- Provide accurate, appropriate, and immediate responses to all
requests by guests, ensuring complete guest satisfaction -
- Accurately complete client transactions -
- Manage multiple responsibilities while maintaining composure,
always keeping the clients a priority -
- Perform opening and closing duties of the clinic -
- Efficiently provide basic office administrative support tasks
including but not limited to mailing, faxing, sorting, typing and
filing -
- Maintain a professional and clean work environment & appearance
-
- Maintain complete confidentiality in all guest matters in
accordance with company policy -
- Assist with other duties and projects as assigned by management
- What You'll Bring: -
- HS Diploma or GED required; AA preferred -
- At least 1+ years of customer service experience -
- Exceptional customer service skills -
- Ability to be efficient and productive in a fast-paced
environment
- The ability to multitask, prioritize, and organize with a
consistently high level of accuracy -
- Must be a team player -
- Knowledge of: Internet, Word, Excel, Outlook and the ability to
learn new software quickly -
- Excellent, written, verbal, and interpersonal skills -
- Great attention to detail and accuracy -
- Consistently demonstrates good judgment, strong character and
personality, ethics, and high standards of performance -
- Experience in medical office / understanding of cosmetic
procedures / skin care products
- Experience with Zenoti or other POS systems preferred but not
required. - Physical Requirements: -
- Prolonged periods of sitting at a desk and working on a
computer -
- Occasionally stand, walk, use hands and fingers, handle or
feel, reach with hands and arms, climb or balance, stoop, knee,
crouch or crawl, talk and hear -
- Occasionally lift and/or move up to 20 pounds and occasionally
lift/or move up to 30 pounds - Pay Range: -$20.00 - 28.00 per hour*
(plus bonus -potential) - *Base pay will be determined based on
candidate experience, clinic size, clinic location and market. -
SkinSpirit is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to age, ancestry, color, family or medical care leave, gender
identity or expression, genetic information, marital status,
medical condition, national origin, physical or mental disability,
political affiliation, protected veteran status, race, religion,
sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations and
ordinances. We seek to hire on the basis of merit, competence,
performance, and business needs.
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Keywords: SkinSpirit, Walnut Creek , Client Care Coordinator, Other , Walnut Creek, California
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