Service Assistant
Company: Ruth's Chris Steak House
Location: Walnut Creek
Posted on: January 23, 2023
Job Description:
Ruth's Chris Steak House - POSITION SUMMARY: Communicates with
and assists servers to maintain service efficiency and guest
satisfaction. Maintains cleanliness of and restocks
front-of-the-house service stations; practices on-going table
maintenance for all guests.
ESSENTIAL JOB FUNCTIONS: (Key Tasks and Responsibilities)
- Reports to work as indicated on the work schedule and in the
correct uniform. Practices positive personal hygiene and
cleanliness habits during all work shifts.
- Obtains station assignments from hostess/host or Manager On
Duty at the start of the work shift, correctly completes all
assigned opening and sidework duties in a timely manner.
- Sets-up and restocks service stations before, during and after
service; restocks glassware, ice and other items needed for the
bar.
- Serves water, bread and butter to guests in assigned area
immediately upon being seated. Serves refreshments regularly
throughout the dining experience.
- Removes dishes, silverware, glassware and all other items when
guests are finished using them. Replaces items as needed for next
course
- Returns dirty dishware, glassware, utensils and linen to the
dishwashing area; sorts items according to the "decoy" system,
placing them in prescribed area for proper disposition.
- Resets vacated tables according to the procedures stated in the
RCSH training materials.
- Communicates to the service staff any requests or needs of the
guest.
- Practices teamwork by assisting fellow employees in refills,
table maintenance and bussing to enhance the guests' dining
experience.
- Assists service and steward staff in spot cleaning in dining
room, as needed.
- Performs all closing duties/sidework before end of
shift.
- Performs all duties and maintains knowledge of all standards
and procedures, as stated in the RCSH Employee Training Packet -
Service Assistant.
PHYSICAL DEMANDS: (Minimum qualifications needed to perform
essential job functions)
- Must be able to lift, handle and carry trays, smallwares and
equipment weighing up to 35 pounds.
- Must have a good sense of balance, be able to bend, kneel,
stoop, reach and squat on a frequent basis to obtain and store
food, beverage items, smallwares and service equipment.
- Must be able to constantly stand and exert well-paced mobility
for a period up to four hours in length.
- Must be able to communicate effectively and listen attentively
to supervisors, employees and guests.
- Must be able to continuously use fingers to bilaterally operate
point-of-sale equipment, prepare and serve food/beverage
items.
Keywords: Ruth's Chris Steak House, Walnut Creek , Service Assistant, Other , Walnut Creek, California
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