BSA- ServiceNow
Company: Advantis Global
Location: Walnut Creek
Posted on: June 18, 2022
Job Description:
ServiceNow Business Systems AnalystSummarySeasoned ServiceNow
Business Systems Analyst with functional and technical expertise of
the ServiceNow platform and associated business processes.
Responsible for formulating systems scope and objectives relative
to business needs and industry best practices, and for improving
and providing support for our ServiceNow platform. Will play a key
role in the execution of our ServiceNow roadmap. Must be
self-motivated and able to adapt to new technologies and shifting
priorities in a dynamic environment.Acts independently or as a
member of a project team responsible for providing technical
guidance concerning the business implications of the various
ServiceNow applications. Provides technical consulting on complex
projects. Devises and/or modifies procedures to solve complex
technical problems with solutions that are efficient and scalable.
Position utilizes a combination of professional, business and
technical systems knowledge and skills.Essential Functions
- Analysis & Design: Requirements gathering, process improvement,
impact assessments, design solutioning, story writing, grooming,
level of effort estimation
- Quality Assurance: peer reviews, functional testing, user
acceptance testing (UAT)
- Production Support: incidents, service requests, CDMB support,
system administration activities, proactive identification of
system deficiencies and recommendations
- Project management: sprint planning, technical projects,
releases
- Documentation: system documentation, process and standards,
knowledge articles
- Other activities as assignedKnowledge & Skills
- Advanced analytical skills
- Strong oral and written communication skills
- ServiceNow Advanced System Administration
- Strong working knowledge of ServiceNow Now Platform core
capabilities such as CMDB, Workflows, Reporting, Service Catalog,
Service Portal, etc.
- Working knowledge of ServiceNow applications such as ITSM,
ITOM, ITBM and/or SecOps.
- Working knowledge of ServiceNow Automated Testing Framework
(ATF)
- ServiceNow Configuration Management (CMDB) experience
preferred
- ServiceNow Discovery and Service Mapping experience
preferred
- Experience with database design schemas and data modeling
- Working knowledge of Agile-based methodologies (such as
Scrum)
- Project management experienceExpectations
- Translate business requirements into technical specifications
and vice-versa
- Guide critical systems development to meet business needs
- Design scalable solutions with a clear understanding of
dependencies, connections and risks
- Influence solution design and approach to minimize
customizations and technical debt
- Stay abreast of ServiceNow latest features and best
practices
- Develop and maintain knowledge, technical and process
documentation, as needed
- Collaborate and communicate actively with the team, sharing
knowledge and best practices
- Collaborate with other teams to clarify requirements and
troubleshoot/resolve reported problems
- Collaborate with and oversee third party vendors on projects,
as needed
- Manage concurrent projects, activities and tasks under time
constraints
- Coordinate cross-functional teams towards task completion.
- Perform duties with limited supervisionEducation &
Experience/Licenses & Certification
- 5+ years applied technical experience or a combination of
equivalent education and experience
- 3+ years of ServiceNow business analysis and administration
experience
- ServiceNow System Administration Certification strongly
preferred
- ServiceNow Application Developer Certification a plus
- ITIL Foundations Certification a plus
- Technical consulting experience a plusWork Environment/Physical
RequirementsWorks in an office environment sitting at a desk, table
or computer workstation for extended periods of time. May travel by
car, plane or other form of transportation to attend business
meetings or conferences. Approximately 50% - 80% of job duties
require the use of a personal computer.
Keywords: Advantis Global, Walnut Creek , BSA- ServiceNow, Other , Walnut Creek, California
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