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Academic Services Coordinator - Tutoring

Company: PLEXUSS
Location: Walnut Creek
Posted on: January 4, 2022

Job Description:

Want to use your expertise and help people around the world further their education?
We're PLEXUSS and our mission is to make access to quality educational opportunities available to all students. One way we do this is through UNLIMITEDTUTORING which provides families access to high-quality one-on-one virtual tutoring for less than $10 per month. As an Academic Services Coordinator, you will serve as the primary point of contact for all administrative and operational duties associated with the UNLIMITEDTUTORING service. You will help establish and maintain systems for efficient client onboarding, tutor supervision, and subscriber growth.
Job Duties and Responsibilities:

  • Conducting phone and virtual presentations to parents, students, and school administrators highlighting the features and benefits of the UNLIMITEDTUTORING service.
  • Interviewing and supervising tutors. Establishing and enforcing tutoring best practices that ensure high quality of service.--
  • Responding to or escalating incoming communications (calls/texts/emails) to appropriate personnel utilizing CRM based on defined guidelines.
  • Registering, onboarding, and training new students, parents, and academic administrators in using the service.
  • Assisting with special projects and performing miscellaneous job-related duties as assigned.
    Skills and Education Experience:
    • Customer-focused but action-oriented. Empathetic but has a drive for results.
    • Strong initiative and ability to carry out a variety of complex assignments without detailed instructions
    • Past experience in admission offices, customer service, and/or contact center experience highly preferred.
    • Spanish-English bilingual preferred
    • Willingness to work evening or late night/morning shifts based on client availability.
    • Bachelor's Degree Required

Keywords: PLEXUSS, Walnut Creek , Academic Services Coordinator - Tutoring, Other , Walnut Creek, California

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