Academic Services Coordinator - Tutoring
Location: Walnut Creek
Posted on: January 4, 2022
Want to use your expertise and help people around the world
further their education?
We're PLEXUSS and our mission is to make access to quality
educational opportunities available to all students. One way we do
this is through UNLIMITEDTUTORING which provides families access to
high-quality one-on-one virtual tutoring for less than $10 per
month. As an Academic Services Coordinator, you will serve as the
primary point of contact for all administrative and operational
duties associated with the UNLIMITEDTUTORING service. You will help
establish and maintain systems for efficient client onboarding,
tutor supervision, and subscriber growth.
Job Duties and Responsibilities:
- Conducting phone and virtual presentations to parents,
students, and school administrators highlighting the features and
benefits of the UNLIMITEDTUTORING service.
- Interviewing and supervising tutors. Establishing and enforcing
tutoring best practices that ensure high quality of service.--
- Responding to or escalating incoming communications
(calls/texts/emails) to appropriate personnel utilizing CRM based
on defined guidelines.
- Registering, onboarding, and training new students, parents,
and academic administrators in using the service.
- Assisting with special projects and performing miscellaneous
job-related duties as assigned.
Skills and Education Experience:
- Customer-focused but action-oriented. Empathetic but has a
drive for results.
- Strong initiative and ability to carry out a variety of complex
assignments without detailed instructions
- Past experience in admission offices, customer service, and/or
contact center experience highly preferred.
- Spanish-English bilingual preferred
- Willingness to work evening or late night/morning shifts based
on client availability.
- Bachelor's Degree Required
Keywords: PLEXUSS, Walnut Creek , Academic Services Coordinator - Tutoring, Other , Walnut Creek, California
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