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Lead Guide - Bonobos, Broadway Plaza

Company: Wal-Mart
Location: Walnut Creek
Posted on: June 9, 2021

Job Description:

Position Summary...

What you'll do...

Provides leadership to Guides by daily coaching; delivering exceptional customer service experiences and examples; effective communication; delivering a positive atmosphere that is productive, professional and pleasant.

Creates an exceptional enhanced shopping experience by engaging the customer with the ultimate love for style, passion for quality and insistence on providing top-tier service; fully understanding and appreciating the importance of the customer's expectations; and lifting the experience by creating innovative ways to ensure the customer has the best shopping experience possible.

Implements and models customer service standards by ensuring unbeatable excellence in Bonobos standards; exemplifying an in-depth knowledge of the Bonobos product and brand; understanding unique needs of customers; creating an environment to set excellent customer service expectations that are aligned with customer needs and expectations and company goals.

Assists customers with a Bonobos one-on-one appointment based experience which offers customers both an alternative and complementary service to the web-driven model, not the traditional retail experience.

Creates long-term customer relationships by providing a personalized shopping experience; executing a digital client book driven by personal relationships that includes many aspects of the client's life including occupation, family and most important FIT (preferences on what the customer likes to wear and how they feel in the clothing); understanding completely how to meet the client needs and aspirations; and reviewing the customer shopping history to provide current and future recommendations.

Develops client experience strategies and plans in-store initiatives to drive product engagement, customer experience, brand loyalty, conversion and sales by driving NPS (Net Promoter Score) culture and participating in community events.

Manages and plans the execution and implementation of in-store visual merchandising by creating displays on the sales floor; ensuring a seamless seasonal flip or change of merchandise; providing product knowledge to teach Guides; and ensuring merchandise is appealing and easy to access.

Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

Models compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

2 - 5 years of sales experience in traditional retail or relevant sales experience

1 year experiencing supervising or leading customer service

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

142 BROADWAY LANE, WALNUT CREEK, CA 94596-0000, United States of America

About Bonobos

At Bonobos we...

  • Have a passion for delivering a superior experience to our customers, clients, vendors & one another.
  • Work hard because we love what we're doing, but also believe in balance.
  • Back up our talk with challenging projects, random acts of team-wide fun and awesome co-workers that feel like family.
  • Value self-awareness, intellectual honesty, judgment, empathy & positive energy - often over experience

Bonobos is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity - unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

All the benefits you need for you and your family

  • Multiple health plan options, including vision & dental plans for you & dependents
  • Financial benefits including 401(k), stock purchase plans, life insurance and more
  • Associate discounts in-store and online
  • Education assistance for Associate and dependents
  • Parental Leave
  • Pay during military service
  • Paid Time off - to include vacation, sick, parental
  • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

Frequently asked questions

  • On average, how long does it take to fill out an application?

On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time.

  • Can I change my application after submitting?

No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button.

  • How do you protect my personal information?

Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart.

  • What are the recommended Internet Browsers for applying for open roles?
  • Internet Explorer 8.0+
  • Firefox 4.0+
  • Safari 4.0+
  • Chrome 12+

See All FAQs

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Keywords: Wal-Mart, Walnut Creek , Lead Guide - Bonobos, Broadway Plaza, Other , Walnut Creek, California

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