Assistant Operations Manager
Company: Shane Company
Location: Walnut Creek
Posted on: June 6, 2021
How We're Keeping You Safe in These Uncertain Times
This can be a troubling time to work in a customer facing role.
At Shane Co., we take the health of both our employees and
customers very seriously. In light of the COVID-19 pandemic, we've
gone above and beyond to implement new health and safety measures
in all of our stores and offices. This includes: requiring
temperature checks for both employees and customers, providing
branded masks to all of our employees, requiring all customers to
wear masks while in-store, having disposable masks, hand sanitizer,
and gloves available at all times, extra cleaning and sanitizing,
including cleaning surfaces between each customer interaction and
the Synexis Biodefense System (which is the state-of-the-art
microbial reduction system designed to clean air and surfaces by
reducing the presence of microbes in indoor spaces).
As a leader in the jewelry industry for four generations and as
the largest family-owned jeweler in the U.S., Shane Co. serves our
customers with an unparalleled standard of excellence. Our people
get to share in our customers' milestone moments such as weddings,
birthdays, anniversaries, and everything in between. We are looking
for passionate, vibrant individuals who want to be a part of our
dynamic company culture in a luxury retail environment.
The Assistant Operations Manager is responsible for assisting
the Operations Manager in providing superior customer service in a
Shane Co. retail location, supporting top lines sales growth and
driving bottom line profits, maintaining store facilities,
inventory, supplies and protecting all company assets, and
responsible for administrative and financial procedures in
accordance with all company standards, guidelines and expectations.
The Assistant Operations Manager is responsible for assisting in
the selection and development of the office staff, and indirectly
responsible for the management of the Shop, including Shop
personnel and monitoring the Shop for efficient and effective
The primary environment for this role is an open office.
Considerable business is conducted using the telephone and computer
technology. Travel may be required < 5% of the time.
Why Work for Shane Co.?
Shane Co. is a family-owned business and everyone who works in
our organization is part of the family. This family point of view
is exactly why we want to take care of you AND your family. We hire
just a fraction of the people who seek to join us because we are
the best of the best and if you join us, you will be too.
- We want friendly people who help us satisfy the customers'
needs. We offer a very competitive base rate and we bonus based on
team performance because we genuinely care that the customer gets
the perfect piece, no matter their budget. We also care about the
environment our team works inno one who feels "that's not my job"
- We invest in your growth and development. We have a top notch
new hire training program and also offer ongoing learning and
development opportunities, both for work-related topics AND for
topics you'd like to study outside of work!
- We focus on providing you a time off package that is very
generous for retail! It is important for us to be available when
our customers need us so we do work weekends, however our hours of
operation are the best in the business (We close at 5pm on Saturday
and Sunday). You accrue 3 weeks of vacation in your first year! In
addition, you also earn sick days and we are closed on 7 major
holidays (unlike most retailers), AND you get an additional
floating holiday each year AND we pay you for one volunteer day per
year (you can join us in volunteering for our company's work with
the Kids In Need Foundation or you can volunteer at an organization
of your choice)! The longer you work with us the more vacation time
- Unlike other companies who just offer low paying disability
insurance to cover your major illness situations, we offer the
ability to earn time off at FULL pay for the care of yourself or a
family member! When your family needs you, we want you to be able
to be there for them.
- We offer very competitive medical, dental and vision plans, as
well as a 401 (k) plan with a company match, company paid life
insurance, and flexible spending accounts for medical, daycare or
mass transit commuting expense. We also offer a number of
discounted voluntary benefits including long-term disability, life
insurance for your dependents, pet insurance and even things like
discounted travel and movie tickets!
- We have benefits focused on you AND any family member (partner,
children and even your parents!) including counseling, legal
advice, assistance in finding appropriate medical specialists and
even help in understanding medical bills!
- And, of course, we offer a generous discount in our stores or
online for you AND your family members!
- Prior experience managing and developing others preferred
- Bachelor's degree or equivalent preferred, although not
required; high school diploma or equivalent required
- Demonstrated knowledge and/or prior experience with office
operations, asset management and day-to-day functions in an office
- Possess cash handling and customer service skills
The focus of this role is working with and through others,
building and maintaining relationships, championing company culture
and values, working outside guidelines where necessary, but
understanding rules and procedures, being supportive, cooperative,
thorough and precise. Results are achieved only with and through
others. Demonstrated ability to work in a fast-paced job
environment which is results-based - a bias for action. Must be
friendly, respectful and genuinely interested in the needs and
development of others. Must be able to work in close collaboration
within different areas of the company. Leads by example in areas of
personal character, values, commitment, organizational skills,
selling skills and work habits.
Keywords: Shane Company, Walnut Creek , Assistant Operations Manager, Other , Walnut Creek, California
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