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Assistant Operations Manager

Company: Shane Company
Location: Walnut Creek
Posted on: June 6, 2021

Job Description:


How We're Keeping You Safe in These Uncertain Times

This can be a troubling time to work in a customer facing role. At Shane Co., we take the health of both our employees and customers very seriously. In light of the COVID-19 pandemic, we've gone above and beyond to implement new health and safety measures in all of our stores and offices. This includes: requiring temperature checks for both employees and customers, providing branded masks to all of our employees, requiring all customers to wear masks while in-store, having disposable masks, hand sanitizer, and gloves available at all times, extra cleaning and sanitizing, including cleaning surfaces between each customer interaction and the Synexis Biodefense System (which is the state-of-the-art microbial reduction system designed to clean air and surfaces by reducing the presence of microbes in indoor spaces).

Position Overview

As a leader in the jewelry industry for four generations and as the largest family-owned jeweler in the U.S., Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers' milestone moments such as weddings, birthdays, anniversaries, and everything in between. We are looking for passionate, vibrant individuals who want to be a part of our dynamic company culture in a luxury retail environment.

The Assistant Operations Manager is responsible for assisting the Operations Manager in providing superior customer service in a Shane Co. retail location, supporting top lines sales growth and driving bottom line profits, maintaining store facilities, inventory, supplies and protecting all company assets, and responsible for administrative and financial procedures in accordance with all company standards, guidelines and expectations. The Assistant Operations Manager is responsible for assisting in the selection and development of the office staff, and indirectly responsible for the management of the Shop, including Shop personnel and monitoring the Shop for efficient and effective operations.


  • Assist in the administration of new hire paperwork and onboarding of all store employees.
  • Assist in training and development of office and shop staff.
  • Assist and participate with performance appraisals; coaching and counseling when needed in other store departments, including maintaining confidentiality through all interactions.
  • Provide ongoing feedback to the Operations Manager regarding shop employee performance.
  • Participate in weekly office meetings and bi -weekly shop meetings, including maintaining a written record of these meetings.
  • Prepare and deliver monthly or periodic touch bases with their office staff.
  • Assist the Operation Manager with building and maintaining all store schedules and/or approve timecards.
  • Assist in monitoring and maintaining overall efficiency of office and shop operations including but not limited to-
  • Shop job flow and timely delivery to customers
  • Assure all shop jobs are quality checked using appropriate team members to complete task
  • Accurate processing of all merchandise transfers and inventory control
  • Monitor and ensure all gold by transactions and processes are followed and maintained in compliance with all local, state, and federal laws and regulations
  • Ensure security of all company assets including financial resources, merchandise, supplies and findings
  • Monitor and maintain all issues related to the technological aspects of the store through active communication with relevant support departments to address issues

  • Assist in ensuring customer concerns and complaints are addressed and resolved in an efficient and timely manner with a high degree of discretion and flexibility, including merchandise pr icing, returns, and refunds. AOM should listen for and communicate such details to the Merchandise Liaison, Store Manager and/or Operations Manager, as necessary.
  • Assist the Operation Manager in working with the Facilities Department to address all issues of store and appearance and maintenance, including interior and exterior of the store.
  • Submit work orders in a timely and accurate manner
  • Utilize the store calendar to coordinate and schedule necessary maintenance
  • Timely and efficient follow-up with Facilities Department
  • Proper inspection and sign-off upon completion of work orders
  • Ensure accurate and timely ordering of all store supplies while being aware of expense control

Work Environment

The primary environment for this role is an open office. Considerable business is conducted using the telephone and computer technology. Travel may be required < 5% of the time.

Why Work for Shane Co.?

Shane Co. is a family-owned business and everyone who works in our organization is part of the family. This family point of view is exactly why we want to take care of you AND your family. We hire just a fraction of the people who seek to join us because we are the best of the best and if you join us, you will be too.

  • We want friendly people who help us satisfy the customers' needs. We offer a very competitive base rate and we bonus based on team performance because we genuinely care that the customer gets the perfect piece, no matter their budget. We also care about the environment our team works inno one who feels "that's not my job" need apply.
  • We invest in your growth and development. We have a top notch new hire training program and also offer ongoing learning and development opportunities, both for work-related topics AND for topics you'd like to study outside of work!
  • We focus on providing you a time off package that is very generous for retail! It is important for us to be available when our customers need us so we do work weekends, however our hours of operation are the best in the business (We close at 5pm on Saturday and Sunday). You accrue 3 weeks of vacation in your first year! In addition, you also earn sick days and we are closed on 7 major holidays (unlike most retailers), AND you get an additional floating holiday each year AND we pay you for one volunteer day per year (you can join us in volunteering for our company's work with the Kids In Need Foundation or you can volunteer at an organization of your choice)! The longer you work with us the more vacation time you earn!
  • Unlike other companies who just offer low paying disability insurance to cover your major illness situations, we offer the ability to earn time off at FULL pay for the care of yourself or a family member! When your family needs you, we want you to be able to be there for them.
  • We offer very competitive medical, dental and vision plans, as well as a 401 (k) plan with a company match, company paid life insurance, and flexible spending accounts for medical, daycare or mass transit commuting expense. We also offer a number of discounted voluntary benefits including long-term disability, life insurance for your dependents, pet insurance and even things like discounted travel and movie tickets!
  • We have benefits focused on you AND any family member (partner, children and even your parents!) including counseling, legal advice, assistance in finding appropriate medical specialists and even help in understanding medical bills!
  • And, of course, we offer a generous discount in our stores or online for you AND your family members!


  • Prior experience managing and developing others preferred
  • Bachelor's degree or equivalent preferred, although not required; high school diploma or equivalent required
  • Demonstrated knowledge and/or prior experience with office operations, asset management and day-to-day functions in an office environment.
  • Possess cash handling and customer service skills

Behavioral Characteristics

The focus of this role is working with and through others, building and maintaining relationships, championing company culture and values, working outside guidelines where necessary, but understanding rules and procedures, being supportive, cooperative, thorough and precise. Results are achieved only with and through others. Demonstrated ability to work in a fast-paced job environment which is results-based - a bias for action. Must be friendly, respectful and genuinely interested in the needs and development of others. Must be able to work in close collaboration within different areas of the company. Leads by example in areas of personal character, values, commitment, organizational skills, selling skills and work habits.

Keywords: Shane Company, Walnut Creek , Assistant Operations Manager, Other , Walnut Creek, California

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