Under the direction of the Branch Manager or Field Leader, the
Collectors primary responsibility is to provide coverage in the
field ensuring that collections are completed accurately and on
time. Maintain a safe and professional environment for clients, and
employees, perform with confidence all aspects of the testing,
including specimen collection and processing duties following
established practices and procedures.
Duties and Responsibilities:
1. Ensures all specimens are collected accurately and on
time.
a. Collects specimens according to established procedures
using DOT guideline 49 CFR-Part 40.
b. Completes random and emergency observed urine collections
of same sex clients as needed.
c. Collects specimens for drug screenings and other Quest
Diagnostics services.
d. Responsible for completing Chain of Custody (COC) forms and
Alcohol Testing Forms accurately.
e. Label specimens as required.
f. Upload, fax, mail COC and Alcohol Testing Form within 24
hours to appropriate location.
g. Package specimens for transport and ship to lab indicated
on work orders.
h. Make certain the proper forms are used for various
collections.
2. Responsible for the safe and timely transporting of
specimens, supplies, equipment and materials to the appropriate
destination.
a. Maintains records of each specimen collected. Support
Record Deletion process when directed by Management.
b. Provides customer service to clients.
3. Follows DOT Guidelines for Breath Alcohol and Urine
collections.
a. Maintains all appropriate collection logs, accuracy logs,
calibrations, DOT and BAT certifications.
b. Correct collection errors within a 24 hour timeframe.
c. Submits accurate time and travel logs as directed by
management and on time.
d. Submits accurate expense forms, if applicable, when
required.
e. Properly clock in and out for work assignments.
f. Provides travel logs when applicable.
g. Must send monthly Accuracy Checks to designated site
location.
4. Demonstrates organizational commitment.
a. Adheres to departmental and company code of grooming, dress
code and lab coat policies; appearing neat and clean at all times.
Be aware of smoke residue and heavy fragrances.
b. Wear company issued identification badge at all times
during work assignments.
c. Reports on time to site within specified guidelines.
d. Communicates appropriately with customers, 24-7 all center,
Branch Office, clients, employees and the general public.
e. Communicates all DER discrepancies immediately to the
appropriate Manager/Supervisor, employer representative and/or call
center.
f. Remains polite and courteous at all times.
5. Additional responsibilities of the Drug and Breath Alcohol
Collector.
a. Ensures equipment is neat, clean and in good repair, takes
appropriate action to advise Manager or Supervisor of required
repairs and maintenance.
b. Keeps necessary supplies on hand and contacts the proper
website when supplies need to be replenished.
c. Works effectively with staff employees to ensure compliance
with dress code, EHS & QA requirements, customer service
requirements and SOPs, advising Manager or Supervisor of any issues
or problems as they arise.
d. Answers phone when called to be dispatched by
employer.
e. Return missed calls to dispatch even if not available for
assignment. Dispatch is waiting for your return call. Advise call
center when unavailable for collections.
f. Participates on teams and special events when asked.
g. Flexible travel (up to 100 mile radius) and flexible work
hours. Maintain dates of availability and dates unavailable as
appropriate.
h. All other duties as assigned, within scope of the
position.
Supervision Exercised:
N/A
Qualifications:
Education:
High school diploma or equivalency preferred.
Prefer Certified BAT/Urine Collector
DOT Certification and any other necessary documentation pertaining
to this position must be presented prior to a job offer.
Work Experience:
Prefer urine or hair follicle collection and experience
Physical and Mental Requirements:
Sitting, standing, driving, lifting no more than 10 pounds.
Ability to concentrate on task at hand
Technical Training or Professional LicensingN/A
Other:
Excellent interpersonal and communication skills.
Must be flexible and available based on staffing requirements;
weekends and holidays. May be required to work occasional on-call
duties weekends, evenings and early AM.
Must have valid driver license and clean driving record with access
to dependable and insured transportation.
Demonstrates good organization, communication, and interpersonal
skills; is able to manage concerns of patients and employees in a
professional manner.
Basic computer skills in Microsoft office with the ability to learn
new software.
Must be able to make decisions based on established procedures and
exercise good judgment. Seek Supervisor guidance when
appropriate.
Ability to work in a rapidly changing environment.
Access to cell phone with texting and emailing capabilities.
Access to computer with scanning, printing and faxing
capabilities.
