Outside Property Claim Representative Trainee - Bay Area
Company: The Travelers Companies, Inc.
Location: Walnut Creek
Posted on: February 20, 2021
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Job Description:
Company SummaryTaking care of our customers, our communities and
each other. That's the Travelers Promise. By honoring this
commitment, we have maintained our reputation as one of the best
property casualty insurers in the industry for over 160 years. Join
us to discover a culture that is rooted in innovation and thrives
on collaboration. Imagine loving what you do and where you do
it.Target Openings2Job Description SummaryThis is an entry level
position that requires satisfactory completion of required training
to advance to Claim Professional, Outside Property. This position
is intended to develop skills for investigating, evaluating,
negotiating and resolving claims on losses of lesser value and
complexity. Provides quality claim handling throughout the claim
life cycle (customer contacts, coverage, investigation, evaluation,
reserving, negotiation and resolution) including maintaining full
compliance with internal and external quality standards and state
specific regulations. As part of the hiring process, this position
requires the completion of an online pre-employment assessment.
Further information regarding the assessment including an
accommodation process, if needed, will be provided at such time as
your candidacy is deemed appropriate for further
consideration.Primary Job Duties & ResponsibilitiesCompletes
required training which includes the overall instruction, exposure,
and preparation for employees to progress to the next level
position. It is a mix of online, virtual, classroom, and on-the-job
training. The training may require travel.The on the job training
includes practice and execution of the following core
assignments:Handles 1st party property claims of moderate severity
and complexity as assigned.Establishes accurate scope of damages
for building and contents losses and utilizes as a basis for
written estimates and/or computer assisted estimates.Broad scale
use of innovative technologies.Investigates and evaluates all
relevant facts to determine coverage (including but not limited to
analyzing leases, contracts, by-laws and other relevant documents
which may have an impact), damages, business interruption
calculations and liability of first party property claims under a
variety of policies. Secures recorded or written statements as
appropriate.Establishes timely and accurate claim and expense
reserves.Determines appropriate settlement amount based on
independent judgment, computer assisted building and/or contents
estimate, estimation of actual cash value and replacement value,
contractor estimate validation, appraisals, application of
applicable limits and deductibles and work product of Independent
Adjusters.Negotiates and conveys claim settlements within authority
limits.Writes denial letters, Reservation of Rights and other
complex correspondence.Properly assesses extent of damages and
manages damages through proper usage of cost evaluation tools.Meets
all quality standards and expectations in accordance with the
Knowledge Guides.Maintains diary system, capturing all required
data and documents claim file activities in accordance with
established procedures.Manages file inventory to ensure timely
resolution of cases.Handles files in compliance with state
regulations, where applicable.Provides excellent customer service
to meet the needs of the insured, agent and all other internal and
external customers/business partners.Recognizes when to refer
claims to Travelers Special Investigations Unit and/or Subrogation
Unit.Identifies and refers claims with Major Case Unit exposure to
the manager.Performs administrative functions such as expense
accounts, time off reporting, etc. as required.Provides multi-line
assistance in response to workforce management needs; including but
not limited to claim handling for Auto, Workers Compensation,
General Liability and other areas of the business as needed.May
attend depositions, mediations, arbitrations, pre-trials, trials
and all other legal proceedings, as needed.Must secure and maintain
company credit card required.In order to perform the essential
functions of this job, acquisition and maintenance of Insurance
License(s) may be required to comply with state and Travelers
requirements. Generally, license(s) must be obtained within three
months of starting the job and obtain ongoing continuing education
credits as mandated.In order to progress to Claim Representative, a
Trainee must demonstrate proficiency in the skills outlined above.
Proficiency will be verified by appropriate management, according
to established standards.Minimum QualificationsHigh School Diploma
or GED and one year of customer service experience OR Bachelor's
Degree required.Valid driver's license - required.Education, Work
Experience, & KnowledgeBachelor's Degree preferred or a minimum of
2 years of work OR customer service related experience
preferred.Licensing or CertificatesValid passport preferred.Job
Specific Technical Skills & CompetenciesDemonstrated ownership
attitude and customer centric response to all assigned tasks -
BasicVerbal and written communication skills -IntermediateAttention
to detail ensuring accuracy - BasicAbility to work in a high
volume, fast paced environment managing multiple priorities -
BasicAnalytical Thinking - BasicJudgment/ Decision Making -
BasicEnvironmental / Work Schedules / OtherThis position requires
the individual to access and inspect all areas of a dwelling or
structure, which is physically demanding requiring the ability to
carry, set up and climb a ladder weighing approximately 38 to 49
pounds, walk on roofs, and enter tight spaces (such as attic
staircases and entries, crawl spaces, etc.). While specific
territory or day-to-day responsibilities may not require an
individual to climb a ladder, the incumbent must be capable of
safely climbing a ladder when deploying to a catastrophe which is a
requirement of the position.Travel Requirements: Travel
OccasionallyEmployment PracticesTravelers is an equal opportunity
employer. We value the unique abilities and talents each individual
brings to our organization and recognize that we benefit in
numerous ways from our differences.If you have questions regarding
the physical requirements of this role, please send us an email so
we may assist you.Travelers reserves the right to fill this
position at a level above or below the level included in this
posting.
Keywords: The Travelers Companies, Inc., Walnut Creek , Outside Property Claim Representative Trainee - Bay Area, Other , Walnut Creek, California
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