Customer Support

Company: Comtek Group
Location: Walnut Creek
Posted on: October 19, 2020

Job Description:

Work-From-Home English/Mandarin This is a bi-lingual position that requires fluency in English and Mandarin, both written and verbal. Applicants will be tested on their level of proficiency. This is a remote, work from home position. This position is temporary / seasonal, with possible opportunities for future Full-Time positions. No experience needed, will provide training. Key Responsibilities: -- Direct client support via phone or email for a 247 call center. -- Serves as the primary liaison between the customer and Client -- Analyze and clarify customer inquiries. -- Ensure customer feedback is properly channeled into Management and Research & Development Teams. -- Maintaining in-depth knowledge of Client products and inventory. -- Educate clients to assist with preventing future questions or difficulties. Requirements: -- Fluency in English and Mandarin, both written and verbal is a must. Agents will be expected to be able to take verbal calls and correspond in writing in both Mandarin and English with clients. -- The willingness to continue learning and improving upon current knowledge. -- A Team Player We are a fun team to work with. -- Ability to maintain a calm demeanor with a laser focus on customer service. -- Strong typing abilities and ability to easily navigate software. -- Keen decision-making abilities, displaying your ability to take initiative when problems arise. -- Proven problem solving/analysis abilities. -- Ability to thrive in a fast-paced working environment and multi-task. -- Excellent and reliable attendance record is a must -- This position spends up to 100% of paid time on the phone while seated in one location. -- Prior call center experience in a technical environment or Help-Desk experience is a plus. But will consider someone with excellent customer service skills with a hunger to learn. -- High School Diploma/GED Required. -- All offers of employment with Client require individuals to successfully pass a pre-employment background check and drug test. -- Must be legally authorized to work in the United States. No sponsorships.

Keywords: Comtek Group, Walnut Creek , Customer Support, Other , Walnut Creek, California