Regional Resident Services Manager - San Francisco Bay

Company: Covia
Location: Walnut Creek
Posted on: October 11, 2020

Job Description:

The Regional Resident Services Manager is responsible for overall supervision and coordination of the Resident Service program for affordable housing. Coaching, training and support of all Resident Service Coordinators. Building relationships with community based organizations and local governments. This is a full time position at 40 hours a week.

Responsibilities

Direct supervision of a team of 20 Resident Service Coordinators

Conduct Quality Assurance on-site visits

Ensure semi-annual reporting is completed and submitted to HUD timely

Business development and department growth

Create and continually monitor Resident Service Coordinator policies, procedures and trainings

Grant management (HUD)

Provide guidance and oversight of the Resident Services program

Implement and develop robust documentation platform

Recruiting new talent using Jobvite ATS

Conduct annual performance evaluations

Actively participate in conferences representing RSC services to industry at large

Submission of accurate time and payroll records and accounts receivable and payable documentation

Annual budget preparation

Other duties as assigned.

Knowledge, Skills, and Abilities

Demonstrated knowledge of supportive services and other resources for the elderly and non-elderly disabled in the area

Demonstrated ability to advocate, organize, problem-solve and provide results for the elderly and disabled populations

Demonstrated ability to use software programs being utilized within Covia affordable housing communities (Yardi Voyager)

Education and Qualifications

Master’s Degree (or Master’s Degree in progress) in social work, in gerontology, psychology, counseling or related field or Bachelor’s Degree in social work, in gerontology, or related field and a minimum of 2-years professional experience in human services related area or 5 years professional experience in human services related area

Valid Driver’s License

Up to 40% business travel (San Francisco Bay Area)

Licensed Clinical Social Worker (LCSW) preferred

Keywords: Covia, Walnut Creek , Regional Resident Services Manager - San Francisco Bay, Other , Walnut Creek, California