San Francisco – Walnut Creek Brand Store /
The Operations Leader will work closely with the Assistant Store
Manager and Store Manager to complete operational duties for the
store. They will support the store leadership team in achieving
customer service and sales goals, monitoring expenses, creating and
executing a smooth freight flow process, and they will prioritize
ensuring the store follows appropriate processes and procedures in
alignment with company goals and mission.
This leader will also assist in managing the retail store as
directed by the Assistant Store Manager and Store Manager, in a
manner consistent with the short and long-term interests, its
employees, and the local community.
Key responsibilities and accountabilities: You maintain an open
and positive relationship with store management team, retail
leadership, and any Arc’teryx brand representative.
You are a collaborative, dependable, and respectful role model;
you communicate positively regarding store management and company
You motivate and develop staff in order to encourage their
You follow instructions to manage inventory control, shrink,
loss prevention plans, paperwork flow, and timeliness of reporting
receipt of goods, inventory transfers, and other related inventory
You execute the physical inventory in alignment with corporate
You work with the Assistant Store Manager and Visual
Merchandising Leader to ensure timely flow of inventory to the
stock room and sales floor to optimize sales.
You take full ownership of the stock room, and recognize the
impact this role has on the business.
You ensure that the stockroom is clean and well-organized. You
commit to seeking feedback on the organization of this area to
focus on team experience and to do your part to drive sales.
You work with the VM lead to plan for seasonal changes, off
price events, and DM product.
You ensure warranties, damages, and defective merchandise are
marked out and shipped to the appropriate warehouse on a consistent
You assist in protecting company assets through promoting
awareness of loss prevention.
You regularly complete cycle counts, on at least a monthly
While managing the stock room and freight flow process is the
prime job responsibility, this will not ever overshadow the
customer’s needs or your expected support of the sales floor.
You provide a superior level of prompt, efficient, and courteous
customer service; this includes providing accurate product
You have the ability to quickly resolve customer questions and
complaints and empower your team to do the same through modeling
and providing in the moment coaching and feedback
You are responsible for opening and closing the store and
securing all assets.
You maintain store security including building security and cash
You perform additional duties as assigned by the Assistant Store
Manager and Store Manager.
Additional experience, education and/or skills: Required
You have a high school diploma or equivalent work experience
You have 2+ years of retail sales and stockroom management
You have the ability to give clear directions and set
expectations for staff
You are proactive in identifying the root cause of issues and
You have excellent organizational skills, and are proficient in
Excel and Word.
You are quick to adopt new technology that streamlines your work
You have outstanding oral and written communication skills, and
a deep understanding of your impact
You are self-motivated, and enjoy problem solving
You have cash handling experience
You remain highly flexible and adaptable when faced with
You effectively balance autonomy and collaboration
You inspire breakthrough thinking and continuous improvement
You seek the best (sometimes not the easiest) solutions, with an
unwavering commitment to do what is right
Involvement or interest in activities for which we make
Your passion for your work is paralleled by your passion for
getting outside and living it