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Desktop Administrator

Company: Suretech Staffing, Inc.
Location: Walnut Creek
Posted on: August 2, 2020

Job Description:

Desktop Administrator - Full-Time - Brea, CA 18.00 - 24.00 per hour SUMMARY The Desktop Administrator performs medium complexity level desktop support including installs, diagnoses, repairs, maintenance and upgrades on desktops, laptops, mobile devices, printers and telephony equipment. The Desktop Administrator will also troubleshoot problem areas (in person, by telephone or via e-mail) in a timely and accurate fashion and provide end-user assistance where required. RESPONSIBILITIES Perform Tier 2 onsite analysis, diagnosis and resolution. Escalate to Tier 3 support, if needed. Respond to incoming calls, tickets and emails regarding desktop problems. Administer and resolve issues with associated end-user workstation networking software products. Perform PC setups, moves, additions and changes. Build, install, configure, test, maintain, monitor and troubleshoot end-user desktops, laptops and related hardware and software, in order to deliver required desktop service levels. Prepare and deploy mobile devices to include iPad, Surface, iPhone, Android, etc. Support client-side security configuration and patching activities. Perform mid- level client-side scripting Support small to mid- size desktop, laptop and mobile device centric projects. Assess and implement hardware upgrade needs (CPUs, memory, IO and NIC cards, hard drives, ribbon cables, etc.) and software upgrades (patches, firmware, etc.). Follow and maintain documented procedures for managing, logging, reporting and statistically monitoring desktop operations. Maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, VOIP phones and other components and equipment. Collaborate with Senior Desktop Engineer and LAN techniciansnetwork administrators to ensure efficient operation of the companyrsquos desktop computing environment. Prepare tests and applications for monitoring desktop performance then provide statistics and reports. Remain informed about the events, trends and developments which affect the Desktop Administrator role, business area(s) and the financial services industry. Perform additional duties as assigned. QUALIFICATIONS Associatersquos degree in IT or related discipline required, or equivalent work or educational experience. Bachelorrsquos degree preferred. Minimum three years of experience in technology required including desktop, laptops, mobile devices and their peripherals, client-side networking and Windows desktop operating systems. Effective client-side networking and telephony skills required. Core client-side application knowledge required. Effective analytical and problem solving skills required. Proficiency with A+, N+, MCDST and preferred. Full time hours required, with additional hours as necessary. travel required. Ability to lift 25 pounds, with bending and mobility to move large objects required.SDL2017

Keywords: Suretech Staffing, Inc., Walnut Creek , Desktop Administrator, Other , Walnut Creek, California

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