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Outreach Specialist- Bay Area, CA Remote- PS33762

Company: Anthem
Location: Walnut Creek
Posted on: May 24, 2020

Job Description:

Description SHIFT: Day Job SCHEDULE: Full-time Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care . This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company. Outreach Specialist Responsible for serving as the liaison between Anthem and our existing members with the primary goal of assisting with closing gaps in care for Managed Care Accountability Set (MCAS) measures. The incumbent may also work with community organizations and county stakeholders to build relationships that will lead to successful gap in care interventions. Primary duties may include, but are not limited to: Project Management of all member interventions related to gap in care closures Supporting Bay Area team by providing telephonic or face to face outreach to members that will assist with gap closures Responding to telephonic, written, and in-person inquiries and initiates steps to assist with issues relating to quality interventions, projects, clinic days, and gap in care closures Supporting and promoting State Sponsored Programs through participation in community outreach, events, and quality interventions and projects Supporting member access to care through home visits, processing of reports, and distribution of collateral materials Providing superior, professional, and courteous service to our members, providers, and community organizations Qualifications Qualifications: Requires HS Diploma or GED; 1 year of customer service experience, understanding of the basic principles of managed care and the concepts of publicly financed health insurance such as Medicaid; or any combination of education and experience that would provide an equivalent background. Comprehends the various cultural and linguistic needs of the Medicaid population, knowledge of the various health and social services available in the assigned region with a special emphasis on services offered by community based organizations, ability to work professionally with Anthem's associates, community-based organizations, providers, and members. Proficient with Microsoft Office suite preferred, particularly with Access and/or Excel. Ability to stay motivated and on task in a consistently changing healthcare environment Ability to work and connect within diverse communities Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at antheminc.com/careers. An Equal Opportunity Employer/Disability/Veteran.

Keywords: Anthem, Walnut Creek , Outreach Specialist- Bay Area, CA Remote- PS33762, Other , Walnut Creek, California

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