Systems Support Specialist

Company: West Coast Consulting
Location: San Francisco
Posted on: April 2, 2026

Job Description:

Job Description On-site - San Francisco Title: VIP / Site Support Specialist Department: IT Operations Reports To: IT Operations Manager / Site Support Manager Location: On-site - San Francisco Key Responsibilities Executive & VIP Technology Support ? Deliver white-glove, high-priority technical support to executive leadership and other designated VIP stakeholders. ? Ensure meeting readiness and executive technology reliability for board meetings, leadership sessions, and high-visibility company events. ? Proactively maintain executive workstations, mobile devices, and collaboration environments to minimize disruptions. ? Provide rapid response and resolution for executive issues while maintaining confidentiality and professionalism. ? Anticipate executive technology needs and recommend improvements to enhance productivity. Technical Escalation & Troubleshooting ? Serve as the senior escalation point for complex desktop, mobility, collaboration, and workplace technology issues. ? Troubleshoot and resolve advanced issues involving operating systems, authentication systems, endpoint management, and enterprise applications. ? Collaborate with network, security, systems, and application teams to diagnose and resolve cross-functional technical issues. ? Identify recurring issues and drive root cause analysis and permanent resolution. Site Technology Ownership ? Maintain operational readiness of office IT infrastructure, including endpoints, collaboration technology, conference rooms, and shared devices. ? Oversee and maintain conference room AV systems and video conferencing platforms, ensuring reliable collaboration experiences. ? Lead or support site technology initiatives, including office expansions, equipment refreshes, and technology upgrades. ? Act as the primary technical representative for the site, coordinating with facilities and business stakeholders. Service Excellence & Process Improvement ? Drive improvements in support processes, service delivery standards, and user experience. ? Develop and maintain knowledge articles, troubleshooting guides, and documentation. ? Analyze ticket trends and identify opportunities to improve efficiency, automation, and service reliability. ? Promote adherence to IT service management best practices and service level objectives. Mentorship & Team Leadership ? Provide guidance and mentorship to junior technicians and site support staff. ? Assist in onboarding and training new team members. ? Promote consistent service standards and knowledge sharing across the support organization. ? Act as a technical leader within the team and a trusted partner across IT operations. Incident & Service Request Management ? Manage and resolve high-impact incidents and service requests with urgency and professionalism. ? Ensure proper documentation, escalation, and follow-through within the IT service management platform. ? Maintain accurate asset management and lifecycle tracking for site technology. Required Qualifications - 5 years of experience in desktop support, site support, or executive/VIP IT support roles. ? Demonstrated experience supporting executive leadership or high-profile stakeholders. ? Advanced troubleshooting skills across Windows and/or macOS management platforms. ? Hands-on experience supporting conference room AV systems and video conferencing platforms. ? Experience with identity and access management systems (Azure AD, Okta, or equivalent). ? Experience using IT Service Management platforms (ServiceNow or equivalent). ? Strong communication, professionalism, and customer service skills in high-visibility environments. Preferred Qualifications ? Experience with endpoint management platforms such as Intune, Jamf, or SCCM. ? Familiarity with enterprise productivity platforms such as Microsoft 365 or Google Workspace. ? Knowledge of basic networking and connectivity troubleshooting (Wi-Fi, VPN, TCP/IP). ? Experience supporting large-scale corporate office environments. ? Industry certifications such as CompTIA A, Network environments. ? Experience supporting mobile devices (iOS/Android) and enterprise mobility , Microsoft, or Apple certifications.

Keywords: West Coast Consulting, Walnut Creek , Systems Support Specialist, IT / Software / Systems , San Francisco, California