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Technical Support Specialist

Company: UnitedHealth Group
Location: Walnut Creek
Posted on: June 13, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)The Desktop Support Specialist is responsible for taking ownership of tickets from the remote help desk using superior customer service. This person also supports end-users of all skill levels via phone, email, remote access, or in person at sites throughout the Bay Area and must provide solutions in a timely manner and document all issues and resolutions.Primary Responsibilities:

  • Provide point of contact and ticket escalation ownership for all company clients and related tickets escalated from our remote help desk
  • Provide support assistance for Network Administrator on basic networking tasks, including but not limited to: file restore requests, data center cabling, and hardware installation
  • Support all tasks required Desktop Support Technicians; such as but not limited to printer installs, password resets, and new hire and departing employee account management
  • Promptly and professionally resolve workstation, printer, phone and other computer-related support calls for software, hardware or connectivity issues via phone, email, or in person at client sites throughout the area
  • Provide superior customer service demonstrating professionalism, helpfulness, and care to all of our clients
  • Document all support requests (regardless of source), actions taken, and the resolution.
  • Though rare, evening and weekend work is possible
  • Ability to work 24x7 on-call rotation for one week at a time (Friday - Friday)
  • Ensure we are delivering on all Service Level Agreements with our clients
  • Perform other duties as assigned
  • Position primarily requires work using a PC and phone
  • Frequent standing, sitting, or walking as tasks demand
  • May be required to commute to other office locations on occasion
  • Crawling under desks may be necessary for occasional tasks
  • This role is onsite in Walnut Creek, CA
  • Hours: Monday - Friday, 8:30am - 5pmWhat are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
    • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
    • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
    • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
    • 401(k) Savings Plan, Employee Stock Purchase Plan
    • Education Reimbursement
    • Employee Discounts
    • Employee Assistance Program
    • Employee Referral Bonus Program
    • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
    • More information can be downloaded at: http://uhg.hr/uhgbenefitsYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
      • High School / GED required
      • 2+ years of technical support experience
      • Knowledge maintaining and configuring PCs and Laptops; including but not limited to Windows 7/10 and newer, networking, Office/Open Office apps, Internet and anti-virus
      • Good customer service skills, ability to troubleshoot and explain complex issues to non-technical individuals
      • Solid written and oral communication skills required
      • Solid interpersonal and team skills required
      • Solid documentation and reporting skills required
      • Ability to lift/carry up to 25lb on occasion
      • Ability to use hands/tools for PC related hardware repair and/or replacementTo protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employmentCareers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: Optum, UnitedHealth Group, Technical Support Specialist, Desktop Support Specialist, Technical Support, Walnut Creek, CA, California, Hiring Immediately, #RPO, #RED

Keywords: UnitedHealth Group, Walnut Creek , Technical Support Specialist, IT / Software / Systems , Walnut Creek, California

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