Customer Service Rep

Company: Lifetime Tennis, Inc.
Location: Walnut Creek
Posted on: May 5, 2021

Job Description:

The Walnut Creek Tennis Center is looking for a front desk staff person to work in our office and pro-shop. The ideal candidate must be reliable, punctual, a fast learner, able to follow direction, a multitask-er, and most of all: enjoy helping others. He/she must possess the ability to provide an exceptional recreational experience for the community and have the ability to manage customer service situations by prioritizing tasks, assisting with court reservations and class registrations, offering equipment expertise / recommendations, providing basic class instruction placement advice, and understanding a diverse clientele of tennis patrons. Must be able to anticipate the needs of knowledgeable patrons as well as neophyte customers seeking advice and guidance. Willingness to contribute and operate within a team-based environment is essential for long-term success. Strong customer service qualities are a must. Tennis knowledge preferred but not required.Key Responsibilities: --- Greeting Patrons--- Opening or closing the facility (depending on shift)--- Registering students for programs and leagues--- Reserving and managing courts--- Inventory control--- Pro-shop upkeep--- Racket stringing (training available)--- Private lesson scheduling--- Cleaning, disinfecting, and maintenance of the facility, pro-shop, restrooms, and courts (squeegeeing and rolling courts, blowing leaves) --- Any other duties as assigned by GM or AM. Possible Shift Hours:Weekdays: 7:30-2:00pm (Morning shift) / 2-10pm (Afternoon shift)Weekends: 7:30-1:30pm (Morning Shift)/ 1-8pm(Afternoon Shift) Hours will very and scheduling is very flexible. PI135725133

Keywords: Lifetime Tennis, Inc., Walnut Creek , Customer Service Rep, Hospitality & Tourism , Walnut Creek, California