Wellness Concierge
Company: TruFusion, LLC
Location: Walnut Creek
Posted on: February 19, 2021
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Job Description:
Wellness Concierge Employment type HourlyJob function Customer
Service, Sales and CleaningThe Wellness Concierge team is
responsible for maintaining the daily operations of the studio. The
position is primarily based behind the front desk to greet members,
answer questions, provide tours and information and ensure that the
lobby, practice rooms and restrooms are up to cleanliness
standards. This position must represent the face and image of
TruFusion at all times while working.Additional Information This
studio is owned and operated by independent franchisee Del Mar,
LLC.The franchisee controls all aspects of the studio's employment
policies and practices, including the selection and hiring process.
If you accept a position at this studio you will be employed by
franchisee and not by TruFusion, LLC.Customer Service* Welcome all
visitors according to our Customer Service standards; answer
telephone promptly and courteously* Check students into
class/workshop/etc through software system * Assist students by
guiding them through our programs and answering their questions *
Capable of handling sensitive customer service issues thoughtfully
and quickly* Building Membership* Be knowledgeable about our
offerings, competitive programs and pricing to actively promote and
sell TruFusion memberships, class packages and programs Studio
Operations* Keep common area neat and clean, clean studio rooms,
restrooms, empty trash and tidy props * Work with studio staff to
support the financial goals and operational needs of the studio*
Report any issues per our procedures* Keep the retail area looking
great which includes cleaning it. Pro-actively watch for theft to
avoid shrinkage.* Any other tasks required to help the company meet
its goalsWork environment* The vast majority of the job is
performed in the studio.Physical Requirements* The physical demands
described here are representative of those that must be met be the
employee to successfully perform the essential functions of the
job. * While performing the duties of this job the employee is
required to sit and or stand for 4 hours at a time.*
Qualifications* Experience working in customer service role *
Experience working in retail, yoga, fitness, and/or health industry
a plusSkills Sets* Highly energetic, positive and enthusiastic team
player* Ability to multi-task and function in a fast-paced
environment, * Passion for our product and ability to understand
and communicate the different programs offered.* Must be
customer-focused and deliver a high level of customer service at
all times * Ability to stay calm at all times and act respectfully
and professionally* Dependable, accountable and responsible with
excellent attendance and punctuality* Proactive problem solver*
Self-motivated* Flexible schedule* Comfortable with computers and
effective at learning and using the necessary software products
Keywords: TruFusion, LLC, Walnut Creek , Wellness Concierge, Hospitality & Tourism , Walnut Creek, California
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