Customer Service Supervisor

Company: Shield HealthCare - Medical Supplies for Care at H
Location: Walnut Creek
Posted on: September 16, 2020

Job Description:

Company Information:Shield Healthcare has been a leader in medical supplies since 1957 and is a service organization dedicated to fulfilling the medical supply needs of consumers and the caregiving community with a focus on customer satisfaction. We have an overall satisfaction rating of 99% and take pride in maintaining that score. Over the years, Shield HealthCare has expanded nationally with current service locations in Arkansas, California, Colorado, Illinois, Ohio, Texas and Washington.Job Summary:We currently have an excellent opportunity for an experienced and enthusiastic--Customer Service Supervisor--for our Walnut Creek, CA Sales Office. The primary function of this position is to answer incoming calls/faxes, as well as take orders from physicians, referral sources and customers. The successful candidate will have the responsibility to interview customers, accurately record the data into the computer and place orders. You will also have the responsibility for supervising the customer service staff, petty cash, ordering office supplies for the sales office and managing bank deposits.Benefits:Medical, Dental and Vision401(k)Personal, Sick and Vacation DaysFlexible Spending AccountLife & Disability InsuranceEducation AssistanceEmployee DiscountsKey Job Responsibilities:Manage new business, re-order business and customer escalations through resolutionMonitor appropriate I-ReportsComplete Customer Resolution Form to document nature of customer complaints and submit to Area Manager monthly to become a part of a monthly Customer Service ReportMonitor and distribute work via Right Fax and Work Flow to ensure customer service level expectations are metMonitor and delegate work in Onyx queues to meet established criteria for resolutionApprove no-charge samples as necessary to resolve customer concerns to their satisfactionMaintain records of CSR absences and update E-Time for payroll purposesIdentify training in-services that would be beneficial based on questions and requests from CSR'sAttend supervisor training for further development in managementInterview, select, ensure orientation, training, and when necessary discipline and/or discharge departmental personnelMiscellaneous projects as assigned by managerExperience/Qualifications/Education:Bachelor's Degree preferred 3 years supervisory experience required, preferably in a customer service/healthcare environment Proficient in Microsoft Word and Microsoft ExcelExcellent verbal and written communication skills Strong project management skills Strong organizational skills --Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.

Keywords: Shield HealthCare - Medical Supplies for Care at H, Walnut Creek , Customer Service Supervisor, Hospitality & Tourism , Walnut Creek, California