Senior Director of Operations
Company: The Arc San Francisco
Location: San Francisco
Posted on: May 9, 2025
Job Description:
Job DetailsLevel: SeniorJob Location: The Arc San
Francisco-Howard Street - San Francisco, CAPosition Type: Full
TimeEducation Level: Bachelor's DegreeSalary Range: $113750.00 -
$121000.00 Salary/yearJob Category: ExecutiveDescriptionAbout The
Arc San FranciscoThe Arc San Francisco is a non-profit service and
advocacy organization dedicated to supporting adults with
intellectual and developmental disabilities and their families in
San Francisco, San Mateo, and Marin counties.Our mission is to
partner with adults with intellectual and developmental
disabilities as they design their futures and transform our
communities through lifelong learning and self-determination. We
offer a wide range of services that touch every aspect of adult
life, including independent living supports, skills building,
employment training, and creative expression.As a committed
community partner, we believe in the power of educational outreach,
business partnerships, and being a reliable resource for families,
supporters, public policy makers, and all those who share our
vision of fostering a more informed, diverse, and inclusive
society.Position OverviewThe Senior Director of Operations will
play a critical role in shaping and executing the organization's
technology strategy and infrastructure, facilities management,
safety, compliance, and operational efficiency. This leadership
position requires a strategic thinker with a strong background in
operations management, particularly within the nonprofit sector. As
a member of the core executive team, the Senior Director of
Operations will ensure alignment with the organization's mission
and values, with a strong focus on customer service for staff and
persons served.Key ResponsibilitiesTechnology Strategy and
Infrastructure:
- Develop and implement a comprehensive technology strategy to
support the organization's mission and goals.
- Oversee the management and maintenance of IT systems, ensuring
they are secure, reliable, and scalable in partnership with
vendors.
- Lead initiatives to enhance digital accessibility and inclusion
for individuals with disabilities.Facilities Management
- Ensure all facilities are safe, accessible, and
well-maintained.
- Oversee the planning and execution of facility upgrades and
renovations.
- Manage relationships with vendors and service providers.
- Oversee reception support
- Vehicles
- Campus locations
- Lease management
- Support tenantsSafety and Compliance
- Develop and enforce safety protocols and procedures to ensure a
safe environment for staff, clients, and visitors.
- Ensure compliance with all relevant local, state, and federal
regulations.
- Conduct regular audits and risk assessments to identify and
mitigate potential hazards.
- Lead training strategy for safety and compliance procedures for
all team members.
- Insurance
- CARFSecurity Strategy
- Develop and implement a comprehensive security strategy to
protect the organization's assets, facilities, and personnel.
- Ensure physical and digital security measures are in place and
regularly updated.
- Conduct security assessments and drills to prepare for
potential threats.Operational Efficiency
- Streamline operational processes to improve efficiency and
reduce costs.
- Implement best practices in project management and operational
planning.
- Monitor and analyze key performance indicators to drive
continuous improvement.
- Lead records management strategy for participant and staff
digital record keeping
- Lead platform and tool strategy and cross departmental
implementationBudget Management
- Develop and manage the operating budget in partnership with
finance team to ensure financial sustainability.
- Monitor expenditures and implement cost-control measures.
- Manage the operations budget, ensuring alignment with
organizational goals and financial constraints.Vendor Selection and
Management
- Oversee the selection and management of vendors to ensure
high-quality and cost-effective services.
- Negotiate contracts and maintain strong relationships with key
suppliers.
- Evaluate vendor performance and address any issues
promptly.Executive Leadership
- Serve as a member of the core executive team, contributing to
strategic planning and decision-making.
- Ensure all operational activities align with the organization's
mission and values.
- Collaborate with other executive leaders to drive
organizational success.Team Collaboration
- Work effectively in an environment with team members of varying
levels of technical skill.
- Provide guidance and support to staff to enhance their
technical capabilities.
- Promote a collaborative and inclusive work environment.Intern
Management
- Oversee the recruitment, training, and supervision of
facilities and technology interns.
- Provide mentorship and professional development opportunities
for interns.
- Ensure interns are effectively integrated into the team and
contribute to the organization's goals.Customer Service Focus
- Foster a culture of excellent customer service, ensuring that
all operations support the organization's mission.
- Engage with staff, clients, and community members to understand
their needs and improve service delivery.
- Implement feedback mechanisms to continuously enhance the
customer experience.Qualifications
Qualifications
- Bachelor's degree in Business Administration, Operations
Management, or a related field or commensurate experience.
- Minimum of 5 years of experience in operations management, with
at least 5 years in a leadership role.
- Proven experience in technology strategy and infrastructure
management.
- Strong knowledge of facilities management, safety protocols,
and compliance requirements.
- Excellent leadership, communication, and problem-solving
skills.
- Experience in budget planning and management.
- Experience in vendor procurement and management.
- Experience working with team members of varying technical skill
levels.
- Passion for the mission of empowering individuals with
disabilities.
- Driver's license
- This role will primarily be in personWork EnvironmentThis
position is primarily located at 1500 Howard Street, San Francisco.
Some work time will be spent at The Arc San Francisco satellite
sites in Burlingame, CA and Marin, CA, and in the Greater Bay Area
with organizational partners.Physical DemandsRepetitive keyboard
use; phone use, walking, standing, bending, stooping, and direct
staff and client interaction.The physical demands described here
are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.Equal Opportunity
EmployerThe Arc San Francisco is an equal opportunity employer. We
are committed to building a diverse, inclusive, and equitable
workplace and encourage applicants from all backgrounds and
identities to apply. We will consider qualified candidates with
criminal histories in a manner consistent with the requirement of
the San Francisco Fair Chance Ordinance.
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Keywords: The Arc San Francisco, Walnut Creek , Senior Director of Operations, Executive , San Francisco, California
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