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Assistant Community Manager

Company: MidPen Housing
Location: Walnut Creek
Posted on: May 26, 2023

Job Description:


At MidPen, we build communities that change lives and revitalize neighborhoods. We work every day to create a world where everyone has a quality home they can afford and equitable access to opportunity. Our goal is to develop communities that enhance cities and catalyze growth and opportunity for residents.

With a "three companies, one mission" approach, we develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs to help our residents advance their well-being. We are one of the nation's largest non-profit developers and owners of affordable housing - to date, we've developed over 120 communities across 11 Northern California counties and provide affordable homes for more than 20,000 (and growing) low-income working families, seniors, and people with special needs. The lack of affordable housing in the Bay Area is our reason for doing what we do, and we want you to be a part of the journey toward social, economic, and racial equity.


The Property Management team is responsible for operating and maintaining our beautiful communities, but beyond that, they are relationship builders and the heart and soul of MidPen. Rooted in our ICARE values (Integrity, Collaboration, Accountability, Respect, and Excellence), and our Guiding Principles of diversity, equity, inclusion, and belonging, Property Management works closely with our residents, our community partners, and their fellow MidPenners, including close collaboration with our Resident Services team.


In 2023, MidPen was again certified as an official Great Place to Work -, and for good reason! In addition, we offer a Best-in-Class benefit package that includes 100% employer paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance. We also offer a wide range of voluntary benefits; 403(b) retirement investment opportunity and annual financial literacy and retirement planning options, FSA for childcare, medical and commuter benefit options, Employee Assistance program and pet insurance for our furry, feathered, and scaled friends. In addition to 14 paid company holidays, which include a paid winter holiday break between Christmas and the New Year, we offer 4 paid wellness days for employees to disconnect and recharge. As a learning organization, we encourage professional development and career advancement, and we offer up to $3,000 annually ($12,000 lifetime maximum) for education assistance with tuition reimbursement and/or loan debt relief that includes qualified family members. And, as a family-friendly company, we offer a paid time off parental leave benefit of 12 weeks in a 12-month period for new or expecting parents. Check out our benefits snapshot on our careers page.


$19.15 - $23.93 Hourly - Pay based on applicable experience and qualifications


As the Assistant Community Manager, you will report to the Community Manager. You'll be responsible for supporting the daily operations of the property, including key areas of responsibility like fiscal management, compliance, facilities, risk management, and resident relations.


  • Schedules income verification appointments, prepares and processes lease agreements and maintains housing wait list
  • Assists in the completion of re-certifications, welfare exemption documents, Management and Occupancy (MOR) and Tax Credit Allocation Committee (TCAC) reviews
  • Issues notices, schedules vacancies, prepares, and monitors turnover forms
  • Assists in the collection of rents, completion of security deposits, logs petty cash use and preparation of bank deposits
  • Inspects property and identifies maintenance and security issues
  • Supports working relationships with local law enforcement and emergency agencies
  • Coordinates maintenance inspections with facilities staff and ensures work orders are processed in a timely manner
  • Maintains resident and property files without compromising confidential information
  • Communicates procedures regarding emergency preparedness to residents and coordinates logistics for resident meetings
  • Performs other duties as assigned QUALIFICATIONS

    To perform this job successfully, you must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

    Education and Experience
    • High School diploma or GED and one year of residential property management, customer service or administrative experience or a combination of education and experience Knowledge, Skills, and Abilities
      • Proficiency using MS Office and/or RealPage software system
      • Possess strong verbal and written communication skills
      • Strong customer services with the ability to achieve measurable results
      • Ability to work independently with minimal supervision in a team-based environment
      • Must be well organized and detail-oriented
      • Must possess a valid California Driver's License, proof of current auto insurance, and reliable transportation
      • Commitment to the Mission and Values of MidPen Services and MidPen Housing Physical Requirements
        • Constantly perform desk-based computer tasks, frequently sitting
        • Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds
        • Rarely twist/bend/stoop/squat, kneel/crawl
          This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.


          MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

          Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. MidPen believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Keywords: MidPen Housing, Walnut Creek , Assistant Community Manager, Executive , Walnut Creek, California

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