Assistant Boutique Manager
Company: CHANEL
Location: Walnut Creek
Posted on: May 24, 2023
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Job Description:
_At CHANEL, we are focused on creating an inclusive culture that
nurtures personal growth, contributing to collective progress. We
believe the uniqueness of each individual increases the diversity,
complementarity and effectiveness of our teams. We strongly
encourage your application, as we value the perspective, experience
and potential you could bring to CHANEL._
*About the Role:*
Be a critical part of our expanding Fragrance & Beauty (F&B)
community at CHANEL - "the ultimate House of Luxury." You will play
a leading role in our F&B Boutique by driving exceptional
client experience through leadership, operational excellence and
coaching while demonstrating a passion and curiosity for
beauty.
*What Impact You Can Create at CHANEL:*
*People Leadership & Development*
* Key partner to Boutique Director, help to develop and lead team
in conjunction with Boutique Director. Assume oversight of the
boutique in the Director's absence
* Successfully lead the team on the sales floor and support in
floor coverage by demonstrating and providing superior service to
every client, every day
* Foster a positive working environment that encourages diversity,
mutual respect and team collaboration and is free of discrimination
and harassment
* Leverage fluency in product, service and artistry skills to coach
and support the team, elevating their skills and expertise to
deliver an exceptional client experience
*Business Development & Operations*
* Manage time, establish priorities and delegate effectively in
support of Boutique Director. Time spent should be 60% on the Sales
Floor and 40% on Back of House operations
* Responsible for all operations of the sales floor including
stock/re-stocking needs, areas of pride, etc
* Execute all operational responsibilities to ensure effectiveness
and efficiencies across the board
* Operations lead for MMS system, communicating inventory and
supply needs to Boutique Director, receiving, and checking in
inventory, shipping and receiving and damages, etc.
* Establish and maintain an organized and controlled stock storage
system
* Point person on all Standard Operating Procedures; uphold team to
all standards and educate as needed
* Establish relationships with key corporate partners for ongoing
operational support and day to day needs
* Key part in annual inventory reporting with partnership from the
store team
* Assist Boutique Director in all event planning, coordination,
orchestration, and execution
*Client Experience*
* Assist with creating a culture of service; provide a unique and
memorable in store and after sales experience to every client,
every day and at every point of sale
* Foster a culture of building relationships and personalizing
client experiences
* Uphold an omni-channel mindset to directly benefit the client,
producing a seamless experience from in-store to online and vice
versa
* Co-ownership of all brand image, hygiene standards and visual
merchandising requirements
* Attend seasonal seminars hosted by Education Executives and
corporate meetings
*You Are Energized By:*
* Working in a highly collaborative retail environment
* Have a passion to build long lasting relationships
* Make things beautiful by providing the ultimate experience in
store
* Shows fearless curiosity and has a willingness to learn and
develop others
*What You Will Bring To The Team:*
* Ability to thrive in a team environment and work
collaboratively
* Understanding of, and passion for client experience
* Excellent communication skills
* Foreign language skills are preferred but not required
* Passion for the House of CHANEL, its history, product offerings,
and commitment to social and cultural initiatives
* Curiosity and desire to learn and grow professionally within the
world of CHANEL
*Position Requirements:*
* Bachelor's degree preferred, High School diploma or GED
required
* 3+ years of leadership sales experience in a retail luxury
environment and/or operational role preferred
* Strong organizational and communication skills
* Detail oriented and operationally savvy
* Ability to coach and lead
* Ability to handle multiple tasks and meet tight deadlines
concurrently
* Must have flexible schedule with the ability to work late nights,
weekends and some holidays
* Ability to lift-up to 10-20 pounds and stand for extended periods
of time throughout the day
*Additional Information:*
Chanel is a private company whose values are grounded in creating
the conditions for people to perform at their best and feel
fulfilled and confident in their work. We offer a unique work
environment where individuals are encouraged to better understand
the brand, the business, and motivations, so that together we can
unlock the possibilities of growth. This is reflected in:
*Diversity and Inclusion:*
* At CHANEL, we are intentional in promoting Diversity & Inclusion.
We foster respect, empathy and dignity for all. We believe strongly
that the diversity of our people across the full spectrum of human
differences is essential to our organisation and the connections we
have with each other and our clients.
* We offer Employee Resource Groups in the US that are voluntary,
open to all, employee-led groups formed around a shared identity or
lived experience, whose aim is to foster a diverse, inclusive, and
equitable community aligned with the values and missions of the
communities they support.
*Chanel Community:*
* CHANEL Community empowers our employees to channel their
passions, talents and sense of purpose to contribute to and learn
from our communities.
* Employees are encouraged to take time off annually to volunteer
through CHANEL Community. CHANEL also matches employee donations to
select charitable organizations.
*Fondation Chanel*
* Since 2011, Fondation CHANEL's mission is for women and girls to
be free to shape their own destiny. Through multi-year partnerships
with financial and technical support, Fondation CHANEL is committed
to improving the safety and autonomy of women and adolescent girls
around the world, impacting over a million women and girls in its
first 10 years.
* For more information, please navigate to the Fondation Chanel
website here
*Sustainability:*
* CHANEL Mission 1.5 - is our climate action plan. It is focused on
transforming the business in line with the ambitions of the Paris
Agreement on climate change to limit the average global mean
temperature increase to 1.5 degrees Celsius above preindustrial
levels.
* Employees are encouraged to contribute to our US Sustainability
efforts at the corporate level and within the divisions, through
organized taskforces and initiatives.
*Arts and Culture:*
* We are committed to extending our legacy of cultural engagement.
Global support includes the CHANEL Culture Fund, which supports a
select group of leading art culture institutions across the globe,
and the CHANEL Next Prize for the next generation of creative
talent. US support currently includes Annual sponsorship of the
MoMA film program, Tribeca Film Festival programs and Through Her
Lens, Support of the Academy Gold Fellowship for Women and
Sponsorship of the BAAND Together Dance Festival at Lincoln
Center.
*Career and Leadership Development:*
* We have dedicated in-house teams focused on supporting the
onboarding of employees, developing leadership skills via custom
programs like Imagine Chanel People, Heart of Leadership and group
and individual coaching, and blended online and live classes
offered on our Bloom platform and by skilled trainers, such as
Shape Your Career, to develop career building skills.
*Compensation:*
* Base salary, bonus potential and other forms of variable pay will
be offered for this position
*Benefits and Perks:*
* Flexibility (flexible time options)
* Wellbeing resources include dedicated paid time off for wellbeing
(2-week August Office Closure and Wellbeing Days in Retail) and a
Wellbeing fund
* Family and care giving benefits (inclusive of parental leave,
fertility support, MilkStork, and Care.com Membership)
* Generous paid time off policies to include vacation, holiday,
sick and volunteer days
* 401K, pension and other incentives
* Robust healthcare offerings; medical, dental, vision, MDLIVE
(virtual care), One Medical, Flexible Spending Accounts (Health
Care & Dependent Care), Health Savings Account and Employee
Assistance Program
* Life insurance, Accidental Death & Dismemberment, Short Term
Disability, Long Term Disability, Health Advocate, International
Business Travel Accident & Medical, and Commuter Transit &
Parking
_\*Chanel, Inc. benefits and perks are dependent on eligibility and
subject to modification by Chanel at any time._
Job Type: Full-time
Pay: $30.00 - $38.00 per hour
Benefits:
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible schedule
* Flexible spending account
* Health insurance
* Paid time off
* Parental leave
* Retirement plan
* Vision insurance
Experience level:
* 3 years
Ability to commute/relocate:
* Walnut Creek, CA: Reliably commute or planning to relocate before
starting work (Required)
Experience:
* Customer service: 3 years (Preferred)
Work Location: In person
Keywords: CHANEL, Walnut Creek , Assistant Boutique Manager, Executive , Walnut Creek, California
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