Director of Operations
Company: Rogers Behavioral Health
Location: Walnut Creek
Posted on: January 25, 2023
Job Description:
Summary: The Director of Operations primary function is to
coordinate and execute all steps necessary to initiate program
start up and achievement of operative goals. In addition, the
Director of Operations is the lead, on-site administrative
resource. The Director of Operations is responsible for securing
and managing local professional and material contract relations,
achieving program financial objectives, hiring, supervising and
coaching client staff, regulatory compliance, quality assurance,
performance improvement, development of new business opportunities,
customer service, and general supervision of day-to-day operations.
The Director of Operations reports to the Chief Executive Officer
for Rogers Partners in Behavioral Health, or their designee, but
also coordinates as needed with additional members of the senior
administration team at Rogers Memorial Hospital. Job Duties &
Responsibilities: Strategy
- Formulate business plans and report on contracted program
operations
- Annual strategic goals.
- Long-term and short-term objectives.
- Reports on contracting and operations.
- Reports on organizational effectiveness, efficiency and
potential program growth opportunities in the local market.
- Identify additional staffing needs as related to strategic
growth of programming. Development
- Identify viable markets for Rogers Behavioral Health
services.
- Research real estate opportunities in target area.
- Coordinate all aspects of new program development for the
select location.
- Insure continuity of operations and care with Rogers Memorial
Hospital policies and procedures.
- Act as the sole resource for project update summaries to senior
leadership.
- Communicate development progress and possible obstacles in a
timely manner to mitigate delays.
- Develop and execute FTE models according to program guidelines.
Financial
- Assist in the creation of initial program pro formas.
- Monitor accuracy and reliability of financial data and provide
fiscal stewardship for contracted facilities.
- Complete annual budgets and manage financial performance to
achieve budgeted goals.
- Conduct monthly operational review of financial
performance.
- Budgets and financial performance reviews. Marketing
- Assist local marketing team develop marketing plans to identify
new business opportunities and promote services.
- Establish relationships with administrators at area health care
organizations and partnering agencies.
- Meet regularly with marketing staff to target efforts in the
immediate local market to identify potential new referral contacts,
maintain regular contact with referral sources, share business
leads and assist with service recovery as needed. Contract
Management
- Provide on-site management services as required by service
agreements.
- Establish strong working relationships with local contractors
and maintain current knowledge of active contract terms and
clauses. Work with Rogers Memorial Hospital senior Admin and Rogers
legal departments as needed to assist in defining contract terms
and limits.
- Research and execute local contracts for services/materials
that cannot be obtained through current vendors of Rogers Memorial
Hospital. Organization Structure.
- Define organization chart and reporting relationships for local
operation.
- Establish formal means of reporting accountability, both
internally and externally.
- Designate individuals to act in his/her absence.
- Review organization structure to ensure functionality.
Communication
- Coordinate support from Rogers Behavioral Health System with
needs of client. This may include the Rogers marketing department,
finance, billing, or other Rogers Behavioral Health System
- Lead monthly operations reviews with clients and Rogers
representatives. Manage personnel
- Promote a team environment by example, and by participating in
workload completion when necessary.
- Interact with employees in a sensitive, positive manner.
- Understand and use the Human Resources policies and procedure
manual.
- Involve the vice-president of Human Capital in potentially
volatile employee-related situations.
- Communicate with both senior Rogers Administration and
Vice-President of Human Capital related to needs in staffing
(terminations, open positions and/or creation of new FTE's) based
on growth and/or departures.
- Communicate with employees promptly when incidents arise that
may be a detriment to their performance or to the facility in
general.
- Assist employees in professional growth.
- Develop a working schedule that provides consistency in
coverage and potential for future recruitment. Education/Training
Requirements:
- Master degree from an accredited college or university
required, in business administration or behavioral health,
preferably both.
- Required minimum of three (3) years management experience in
behavioral health.
- Experience with business contract maintenance is
preferred.
- Experience with business development is preferred.
- Must pass pre-employment background and drug screen.
- Must be fully vaccinated for COVID unless approved for a
medical or religious exemption. Annual Salary: $120,250.00 -
$168,558.00 based on your number of years of experience Benefits:
- Comprehensive benefits package (medical, dental, vision, etc.)
for positions of 30 hours or more per week.
- Childcare reimbursement offered for positions of 20 hours or
more per week.
- Gainshare bonus based on company goals.
- 401k with matching contribution that is fully vested from day
1.
- Loan relief, tuition reimbursement and scholarship
opportunities. ABOUT ROGERS BEHAVIORAL HEALTH Rogers Behavioral
Health is a nationally recognized, not-for-profit provider of
highly specialized psychiatric care. Rogers offers evidence-based
treatment for children, teens, and adults with OCD and anxiety,
addiction, depression and other mood disorders, eating disorders,
trauma, and PTSD. Backed by more than a century of experience,
Rogers is leading the way on measurement-based care and use of
clinical outcomes. Rogers provides residential care and has three
inpatient facilities located in southeastern Wisconsin. Rogers also
offers outpatient services in a growing network of communities
across the U.S. The System also includes Rogers Behavioral Health
Foundation , which supports patient care, programs, and research;
and Rogers InHealth , an initiative that works to eliminate the
stigma of mental health challenges. For more information, visit
rogersbh.org . EOE/MFDV Equal Employment Opportunity and
Affirmative Action - Rogers Behavioral Health (rogersbh.org)
Keywords: Rogers Behavioral Health, Walnut Creek , Director of Operations, Executive , Walnut Creek, California
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