Client Services Manager
Company: InVision Communications Inc.
Location: Walnut Creek
Posted on: January 23, 2023
Job Description:
JOB TITLE: Client Services Manager SUPERVISION RECEIVED: Client
Services Support ManagerEXEMPTION STATUS: EXEMPTJOB SUMMARY: The
Client Service Manager will assist one or more of the VPs of Client
Services. This position works with a team on projects and/or
proposals, as well as building client relationships. This role
covers all facets of client management and the sales cycle,
including supporting existing clients as well as helping
prospective clients. This position is also the client advocate
within the agency, working with other departments to help bring
projects to life and to ensure that processes are being followed
and managed. Client Project Support
- Support Client Service on needs during the day-to-day
management of client's business and programs
- Establish project requirements, priorities and deadlines with
the account team and track to them
- Take and distribute notes during all meetings with written
follow-up noting next steps/deliverables.
- Collaborate and manage relationships with internal
cross-functional teams across time zones and vendors/partners
- Develop and maintain appropriate levels of communication with
client, vendors, and partners with an eye on building long-term
relationships and ensure coordination of all program components and
deliverables
- Create, maintain and track all relevant project documents such
as signed deliverables, project finances, project status
report/update to account management and clients
- Support team in managing the financial relationship with the
client, including scheduling internal and client budget reviews,
ensuring clients are invoiced in accordance with internal policies
and client agreements
- Participate in internal post-project review with Account team,
Production, Strategy and Creative teams
- Participate in Client post-project review with internal and
client teams as needed Internal Project Support
- Schedule and drive regular meetings with manager and account
team and provide timely reporting and feedback before, during and
after check-ins
- Assist in archiving all project elements in project database as
described in the archiving checklist
- Special projects as requested Client Services Support Manager
Skills, Knowledge & Abilities
- Strong project management skills
- Strategic planning and creative problem-solving skills
- Ability to communicate and present effectively with all levels
of management
- Ability to work well under pressure in a fast-paced, dynamic
environment
- Ability to multitask and prioritize effectively
- Ability to effectively manage teams as well as work effectively
as part of a team
- An eye for innovating to improve processes or deliverables
- B2B event experience a plus
- Passion for providing excellent service and qualityHOURS:
Regular hours (not including travel) are 8:30 a.m. to 5:30 p.m.,
Monday through Friday (40 hours per week). However, due to the
nature and scope of the position days and hours may fluctuate.
TRAVEL REQUIREMENTS: Some travel is associated with this position.
Travel for InVision-related business is reimbursable at the amount
allotted under state & federal guidelines. PHYSICAL REQUIREMENTS:
Ability to perform job duties that may include an average amount of
lifting (+ or - 25lbs.), sitting, bending, stooping and standing is
required. COVID-19 Vaccination is required. This will be a hybrid
role.EDUCATION/EXPERIENCE: This position requires a minimum of 1-3
years experience in event or related industries in an account
and/or sales support capacityThe above statements are meant to
describe the general routine nature of work performed by people
being assigned to this classification. This should not be construed
as a contract or an all-inclusive list of job requirements.
InVision management reserves the right to alter the job description
and/or position classification based upon business necessity and
company profitability. PI201820014
Keywords: InVision Communications Inc., Walnut Creek , Client Services Manager, Executive , Walnut Creek, California
Didn't find what you're looking for? Search again!
Loading more jobs...