Assistant General Manager, Licensed Cosmetologist
Company: Madison Reed Hair Color Bar
Location: Walnut Creek
Posted on: January 23, 2023
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Job Description:
Assistant General Manager, Hair Color BarAs the Madison Reed
Hair Color Bar Assistant General Manager, you will be responsible
for ensuring the client experience is seamless from arrival to
departure. This role is important to our team members' performance
and clients' Hair Color Bar experience through learning more about
our clients' diverse expectations, needs, and delivering service
that acknowledges their uniqueness. The Assistant General Manager
is the expert on Madison Reed, including consultations, color
services, hair care products, blowout services, unlimited roots
membership program and subscriptions while providing services to
Hair Color Bar clients and leading the team.What you'll do:Actively
work in the Hair Color Bar providing all color service offerings
including but not limited to; all over color, roots treatment,
roots and gloss treatment, highlights and toning glaze treatment,
ensuring that each clients' unique needs are acknowledges and
metPerform additional services as needed, such as, consultations,
shampoo and blowout services, and retail product
recommendationsEngages with clients to deliver a distinct and
delightful unique client experience resulting in future client
engagement with the Hair Color BarLead the team, at times without
the Manager, by managing and guiding the teamCoach and develop team
members to ensure the highest level of team culture, client
satisfaction, and Hair Color Bar performanceSupport front-end
operations while adhering to all company standard operating
procedures, including but not limited to buy online pick up in
store and assisting clients with their retail ordersGenerate
incremental revenue for the Hair Color Bar by building the service
order through additional services, sales of unlimited roots
memberships, subscriptions, home hair care products and
accessoriesUtilize all Madison Reed systems to efficiently manage
the business and drive retail and service sales, including service
capacity, digital waitlist, and buy online pick up in storeExhibit
sales and service behaviors in all interactions and communication
with clientsRegularly achieve and exceed daily, weekly, and monthly
sales goalsDemonstrate a positive and cooperative approach towards
teammatesAbility to work evenings, weekends and Holidays as
neededWho you are:1+ years of operational management experience,
with 2+ years' experience working in a service-oriented
businessBased on state requirements, Cosmetology/Hairdressing
license required hours completed to perform hair color
servicesProven track record of communication, problem solving &
troubleshooting skillsAbility to multitask in a fast-paced
environmentExceptional organizational skills with high attention to
detail, identifying critical and less critical activities and tasks
and adjusting priorities as necessaryComputer skills and POS (Point
of Sale) system experience are desiredBy applying for this job, I
agree to receive text (SMS) messages, including via autodialer,
related to my application and, if I am hired, to my employment and
Madison Reed business. Message and data rates may apply. Text
"STOP" at any time to cancel.Physical Demands:While performing the
duties of this position, team members will regularly stand/walk for
4 consecutive hours or more at a time; regularly bend and twist at
the waist, manipulate fingers and hands, bend wrists and arms,
reach with hands and arms, speak, see, hear, and lift/move up to 3
pounds. May on occasion sit, kneel, stoop, crouch, and
lift/push/pull up to 20 pounds.Big on BenefitsThe Perks? Glad you
asked Comprehensive Medical, Dental, and Vision BenefitsGenerous
Paid Time Off programCompany Paid Short and Long Term Disability
and Life Insurance100% Company Paid Mental Health Benefits through
TalkspaceHSA Employer Contributions and FSA Options401k
ParticipationLearning and Education ProgramsMadison Reed Gratis +
Discounts on Hair Color Bar Services and ProductsCompany Sponsored
Events + Surprise and DelightsBut wait, there's more We are Madison
Reed.We're disrupting a $50 billion industry.Since 2013, we've
offered our clients the option to truly own their beauty with a
revolutionary choice-your place or ours? Home or Hair Color Bar?
Our professional hair color is truly omnichannel, with the option
to order or subscribe through our website, pick up in-store at our
Hair Color Bars, or make an appointment at one of our Hair Color
Bar locations. At our Hair Color Bars, clients can choose from a
variety of color services from licensed cosmetologists-permanent
hair color, roots only, hair gloss, highlights, blowout services
and more. With our men's line launched in 2020, we're shaking up
the $50 billion hair care industry with products that continue to
raise the bar for doing hair at home.We live our values.Here at our
San Francisco headquarters and in every Hair Color Bar, we truly
live our values-Love, Joy, Courage, Responsibility, and Trust. Our
values inform everything we do, from how we treat our clients to
how we treat every member of our fast-growing team. Our founder &
CEO, Amy Errett, has fostered a one-of-a-kind culture based on
transparency, accountability, and fun; where diversity and
inclusion are of utmost importance and every team member feels
supported to succeed.We are hair color that breaks the rules.Our
commitment to the ultimate client experience, paired with our
dedication to product innovation and the latest beauty technology,
has attracted a devoted, consistently-growing base of fans,
converts, and color evangelists. We love what we do-and it
shows.Join us in our mission to live life colorfully and make
personal care more personal.ALERT: We are aware of a scam whereby
imposters are posing as employees from Madison Reed. Beware of
anyone requesting financial or personal information.At Madison
Reed, we take pride in creating a best-in-class candidate
experience. During the recruitment process, no recruiter or
employee will request financial or personal information (Social
Security Number, credit card, driver's license, or bank
information, etc.) from you via text or email. If you are
suspicious of a job posting or job-related email mentioning Madison
Reed, let us know by contacting us at Information for Recruiters:
Madison Reed only accepts resumes directly from candidates. Madison
Reed does not accept unsolicited resumes from staffing vendors,
including recruitment agencies and/or search firms, and does not
pay fees to any such vendors for any unsolicited resumes.Madison
Reed is proud to be an Equal Opportunity Employer. We do not
discriminate on the basis of race, color, ancestry, national
origin, religion or religious creed, mental or physical disability,
medical condition, genetic information, sex (including pregnancy,
childbirth and related medical conditions), sexual orientation,
gender identity, gender expression, age, marital status, military
or veteran status, citizenship, or other characteristics protected
by state or federal law or local ordinance. Madison Reed has a zero
tolerance for discrimination, racism, xenophobia or misogyny in any
form in our workplace. We strive to create a workplace where
everyone feels empowered to bring their full, authentic selves to
work every day.Pursuant to the San Francisco, Los Angeles, and New
York City Fair Chance Ordinance, we will consider for employment
qualified applicants with arrest and conviction records.
Keywords: Madison Reed Hair Color Bar, Walnut Creek , Assistant General Manager, Licensed Cosmetologist, Executive , Walnut Creek, California
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