Client Services Manager
Company: InVision Communications Inc.
Location: Walnut Creek
Posted on: January 22, 2023
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Job Description:
JOB TITLE: Client Services Manager SUPERVISION RECEIVED: Client
Services Support ManagerEXEMPTION STATUS: EXEMPTJOB SUMMARY: The
Client Service Manager will assist one or more of the VPs of Client
Services. This position works with a team on projects and/or
proposals, as well as building client relationships. This role
covers all facets of client management and the sales cycle,
including supporting existing clients as well as helping
prospective clients. This position is also the client advocate
within the agency, working with other departments to help bring
projects to life and to ensure that processes are being followed
and managed. Client Project SupportSupport Client Service on needs
during the day-to-day management of client's business and
programsEstablish project requirements, priorities and deadlines
with the account team and track to themTake and distribute notes
during all meetings with written follow-up noting next
steps/deliverables. Collaborate and manage relationships with
internal cross-functional teams across time zones and
vendors/partners Develop and maintain appropriate levels of
communication with client, vendors, and partners with an eye on
building long-term relationships and ensure coordination of all
program components and deliverablesCreate, maintain and track all
relevant project documents such as signed deliverables, project
finances, project status report/update to account management and
clientsSupport team in managing the financial relationship with the
client, including scheduling internal and client budget reviews,
ensuring clients are invoiced in accordance with internal policies
and client agreementsParticipate in internal post-project review
with Account team, Production, Strategy and Creative
teamsParticipate in Client post-project review with internal and
client teams as needed Internal Project SupportSchedule and drive
regular meetings with manager and account team and provide timely
reporting and feedback before, during and after check-insAssist in
archiving all project elements in project database as described in
the archiving checklistSpecial projects as requested Client
Services Support Manager Skills, Knowledge & AbilitiesStrong
project management skills Strategic planning and creative
problem-solving skillsAbility to communicate and present
effectively with all levels of managementAbility to work well under
pressure in a fast-paced, dynamic environmentAbility to multitask
and prioritize effectivelyAbility to effectively manage teams as
well as work effectively as part of a teamAn eye for innovating to
improve processes or deliverablesB2B event experience a plusPassion
for providing excellent service and qualityHOURS: Regular hours
(not including travel) are 8:30 a.m. to 5:30 p.m., Monday through
Friday (40 hours per week). However, due to the nature and scope of
the position days and hours may fluctuate. TRAVEL REQUIREMENTS:
Some travel is associated with this position. Travel for
InVision-related business is reimbursable at the amount allotted
under state & federal guidelines. PHYSICAL REQUIREMENTS: Ability to
perform job duties that may include an average amount of lifting (+
or - 25lbs.), sitting, bending, stooping and standing is required.
COVID-19 Vaccination is required. This will be a hybrid
role.EDUCATION/EXPERIENCE: This position requires a minimum of 1-3
years experience in event or related industries in an account
and/or sales support capacityThe above statements are meant to
describe the general routine nature of work performed by people
being assigned to this classification. This should not be construed
as a contract or an all-inclusive list of job requirements.
InVision management reserves the right to alter the job description
and/or position classification based upon business necessity and
company profitability. PI201819973
Keywords: InVision Communications Inc., Walnut Creek , Client Services Manager, Executive , Walnut Creek, California
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