Operations Manager

Company: The Good Agent Team @Keller Williams
Location: Walnut Creek
Posted on: August 5, 2022

Job Description:

We're looking for a highly motivated and talented Operations Professional to join our friendly and dynamic Good Agent real estate team which is powered by Keller Williams (Instagram @GoodAgentOrg). The primary role will be to assist our Team Leader and complete various administrative tasks. Responsibilities include liaising between the managing broker and clientele, screening messages and notifying the broker of important information, and overseeing schedules and travel arrangements. You'll also be responsible for organizing office records and customer data, ordering office equipment, and completing other administrative tasks to support the team. Our ideal candidate will have a problem-solving mindset, be very detail-oriented, speak more than one language and have at least 2 years of experience. If you're interested in a fun, fast-paced job with great career prospects and upside earnings potential then apply today!

Responsibilities:
--- Serve as a liaison between the managing broker and clientele
--- Develop systems, improve efficiencies, and write training manuals for various tasks
--- Oversee Scholarship Recipients and Interns, coordinate Volunteer Activities
--- Keep a balanced record of the broker's business transactions
--- Manage the client database to keep information orderly and confidential
--- Manage the client appreciation tasks for our Sports and Entertainment Division
--- Execute office management tasks such as systematizing office records, and buying office equipment
--- Schedule meetings, travel itineraries, and any other relevant appointments for the broker
--- Directly assist the Executive Team and Manage Team calendar
--- Answer inbound phone calls from sellers, buyers, and vendors
--- Monitor incoming emails and respond when needed
--- Use our CRM (Customer Relationship Management) to enter information about sellers, buyers, and vendors
--- Weekly reporting to the Executive Team
--- Coordinate event and property open house opportunities for agents
--- Oversee Virtual Assistants

Qualifications:
--- Computer skills -proficient in Excel, Word, Powerpoint, Adobe, Google Suite, Mac, Photoshop
--- Pick up Customer Relationship Management Software (CRM) quickly
--- General ability to understand the technology and utilize it effectively, quickly
--- Ability to demonstrate strong business judgment, professional etiquette, organizational, analytical, and problem-solving skills
--- Work requires attention to detail in composing and proofing documents, establishing and meeting deadlines, and the ability to handle multiple priorities
--- Outstanding verbal and written communication skills in the English language
--- Must be "tech-savvy", including proficiency and/or the ability to quickly learn and use office productivity software & other platforms
--- Must encompass a "no job too small" mindset i.e can order lunch or do a random task outside of their "job description"
--- Self-motivated with a strong desire for personal and professional growth. This desire typically allows for those who will own their position and not need prompting to find things to do. Must not be afraid to take the initiative and implement ideas that will help this role be more efficient
--- At least two years of experience as an executive assistant or administrative assistant
--- Used to handling private information and meeting hard deadlines
--- Experience in the real estate industry preferred
--- High level of interpersonal skills with the ability to be assertive yet tactful
--- Must be able to interact and communicate with individuals at all levels
--- Must embrace confidentiality, especially with our Sports and Entertainment clients

BONUS SKILLS:
--- Bilingual (Spanish/English or Chinese/English would be preferred)
--- Working knowledge of Illustrator, InDesign, Photoshop, WordPress, and Quickbooks
--- Good eye for design (both spatially and digitally)
--- Knowledge of HTML5
--- Experience in preparing large-scale direct mail initiatives
--- Event Planning experience

About Company:
The team motto at GoodAgent is---."Because we care" and it is very important that any prospective candidate not only shares our altruistic values but is also prepared to volunteer for the social impact projects we are actively involved in. These are for the benefit of both the local and wider community as a whole. As part of the largest real estate company in the US, we don't answer to shareholders-we answer to our agents. KW is the home of the Millionaire Real Estate Agent, and at its core, teaches and models the systems and practices of true business owners! The purpose of business is to fund the perfect life and in Q3, KW agents earned over $62 billion in profit share alone! Follow our team on Instagram @GoodAgentOrg

Keywords: The Good Agent Team @Keller Williams, Walnut Creek , Operations Manager, Executive , Walnut Creek, California