Director Of Rapid Response Services (Supply Chain)
Company: Medically Home
Location: Walnut Creek
Posted on: May 14, 2022
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Job Description:
Medically Home ("MH") is a fast-growing, technology-enabled
company that was founded to make a major, positive difference in
the way medical care is delivered. MH is leading this shift by
providing high-quality, real-time nursing care and services along
with all the necessary tools and infrastructure to safely shift
advanced, acute medical care from hospitals to the comfort of the
patients' home. We are deeply committed to creating superior
patient and family experiences and outcomes.Position Description:As
the company establishes partnerships with providers on a national
scale, Medically Home is seeking an exceptional Rapid Response
Services Director to support the in home delivery of care.
Reporting to the Vice President of Rapid Response Services, this
leader will own the Acute Rapid Response ecosystem to create
efficiency and scale in support of Medically Home's national growth
objectives. This person will work closely with the clinical team to
determine the supply chain and logistics configuration that can
best enable clinicians to provide an integrated, safe, and
effective episode of care.Reports to: Regional Director of Rapid
Response ServicesLocation: Vallejo, CATravel: Hybrid Principle
Roles and Responsibilities:Primary focus on the Medically Home
growth, implementation, and service partner relationship
managementOverall is responsible for(i) the initial implementation
(including contracting and operational workflow development) of
Rapid Response Services partners in the Acute Rapid Response
network of service providers (e.G., Infusion Services, Skilled
Nursing, Paramedics, Phlebotomy, Mobile Diagnostics, Courier
Services, Meals, DME)(ii) supporting all payor-required
credentialing activities of the Rapid Response Services partners
for individual markets and(iii) the ongoing maintenance (e.G.,
adding, dropping, and supporting partners) of the network in the
relevant geography.Negotiates vendor service agreements to ensure
that all SLAs, costs, and patient quality expectations are
met.Liaison between Medically Home clinical team and service
partners ensuring that highly collaborative, high-quality care is
provided to each patient.Acts as a first-line resource to manage
the relationship interface between Medically Home and service
partners pertaining to supply, logistics, quality, reporting,
credentialing, and training.Serve as the in-market primary
interface with each service provider and service partner to ensure
adherence to operational service delivery requirements and drive
continuous improvement.Work closely with the Mission Control
clinical, implementation, and operational team to ensure seamless
delivery of patient care and address any challenges, do root-cause
analysis of issues, and drive continuous improvement.Lead on site
training efforts in-market with all Medically Home service
providers and supplier partners.Lead in-market initial and ongoing
service provider and supplier partners qualifications.Report on
supply chain and logistic metrics to enable process improvements
and root cause analyses.Identify issues and or risks with meeting
clinical and non-clinical supply requirements and implement
solutions to meet service level requirements with superior patient
experiences.Participate in market-based quarterly Rapid Response
Services performance meetings; collect all relevant data collection
to support quarterly meetings.Develop and maintain in-market
supplies and equipment inventory to ensure efficient resource
deployment and utilization.Provide support to member so the
Medically Home team related to Rapid Response Services with special
projects as required.Skills, Abilities, and Competencies
Required:Self-StarterAbility to manage relationships across
multiple levels including service partner CEO's/owners and clinical
leaders at Mission controlPersuasive communication
skillsNegotiation experienceStrong attention to detail & analytical
skillsIndependent problem-solving skillsExcellent organizational
skillsMulti-tasking and prioritization abilitiesComputer literacy,
including command of Microsoft Word, PowerPoint, and Excel.Visio
workflow and project management tools a plus.Ability to demonstrate
respect and professionalism for patients' rights and individual
needsMaintain the highest level of confidentialityAbility to work
independently and as a team playerIndependent problem-solving
skills with close attention to detailExperience:5-8 years
professional experience requiredHealth care supply chain experience
is preferredBachelor's degree required; Master's degree
preferredConsistent with Medically Home's values of serving our
patients, customers, and team members, Medically Home has
implemented a vaccine policy consistent with those commitments.
Therefore, all MH team members are required to be vaccinated
against COVID-19 as well as seasonal influenza.Medically Home is an
equal employment opportunity employer and is committed to
maintaining a non-discriminatory work environment. Medically Home
does not discriminate against any employee or applicant for
employment on the basis of race, color, religion, sex, national
origin, age, disability, veteran status, marital status, sexual
orientation, gender identity, or any other characteristic protected
by applicable federal and/or state law.
Keywords: Medically Home, Walnut Creek , Director Of Rapid Response Services (Supply Chain), Executive , Walnut Creek, California
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