Program Manager - SOP
Company: Mission Action
Location: San Francisco
Posted on: April 1, 2026
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Job Description:
Job Announcement Bilingual Program Manager, Family Emergency
Shelter Site/Program: BVHM K-8 School (through mid-June)/Downtown
High School (starting July) Reports to: Director of Housing and
Shelter Programs Compensation: $ 72,00-75,000 annually DOE.
Full-time, exempt position. Benefits include medical, dental,
vision, long-term disability, life insurance, flexible spending
account, commuter benefits, paid holiday, paid sick leave, generous
vacation with Summer Recess and Winter Recess, and 401(K) with
employer matching Position Description: Under the supervision of
the Director of Housing and Shelter Programs, the Program Manager
is responsible for the operation and security of the shelter sites
and the supervision of shelter guests. The Program Manager
supervises all staff, ensures they are working as a team and
following strict program procedures. Typically, the Program Manager
works 4 shelter shifts per week with additional daytime hours as
needed for administrative responsibilities, assisting with program
planning and implementation, and planning and attending required
meetings. Essential Duties and Responsibilities: Ensure the safety
and security of shelter sites and respond to emergency situations,
as needed. Hire, train, supervise, and evaluate full- and part-time
shelter monitors. Coordinate, plan, and facilitate staff training
and meetings. Schedule staff on a weekly/bi-weekly basis
Consistently enforce all shelter policies for staff and program
participants Assist Director of Housing and Shelter Programs with
program planning, implementation, and evaluation Make regular
reports to management using daily logs, forms, e-mail, and phone
calls; provides pertinent shelter data to Director of Housing and
Shelter Programs for contract and grant reports. Provide after-hour
on-call support as needed for urgent shelter matters; cover shifts
in emergency situations, as needed. Submit receipts and completes
other pertinent administrative tasks in a timely manner. Facilitate
daily check-in and check-out of guests from the shelter. The
Program Manager conducts the nightly intake for new families. They
participate in regular Case Review meetings. The Program Manager
collaborates closely with the Director of Community Services who
supervises a team of two Case Managers. The Program Manager
presents Problem Solving options available to new families during
the intake process in the Stay Over Program. Case managers receive
the SFUSD referrals and coordinate with the Program Manager to
schedule new intake. The Program Manager is responsible for keeping
a daily log of all referrals for the Stay Over Program. The daily
log includes such information as referring entity, family size,
contact information, household information and status update on the
referral. This daily log of referrals is the most updated
information source of families in the program. Mediate and
de-escalate conflicts. Remain awake and alert during assigned
shifts and ensure that other night staff are also doing so. Attend
organizational and departmental meetings, trainings, and
activities. Coordinate other shelter operations and perform other
duties as assigned. Maintain professional attitude and work ethic.
Comply with Mission Action policies and procedures, and laws
pertaining to the operation of Mission Action. Participate in
ongoing professional development throughout the year. Cover shifts
as needed for last minute call outs and other emergencies
Qualifications: At least 2 years of experience providing services
to homeless or extremely low-income adults, the LGBTQ community,
day laborers and/or immigrants. At least 2 years of college or
university education in a related field strongly preferred. At
least 2 years of experience training and supervising staff
required; program oversight/management experience strongly
preferred. Bilingual fluency in spoken English and Spanish, and the
ability to write fluently in at least English, required. Must be a
self-starter, able to work independently, and be reliable. Ability
to stay awake during any assigned shift, lift approximately 30
pounds, and navigate stairs and narrow workspaces. Knowledge of
Microsoft Office programs such as Word, Excel and Outlook;
experience using databases and grant management systems (GMS, CMS,
etc.) a plus
Keywords: Mission Action, Walnut Creek , Program Manager - SOP, Administration, Clerical , San Francisco, California
