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Director of Virtual Back Office

Company: Elevance Health
Location: Walnut Creek
Posted on: March 10, 2023

Job Description:

Director of Virtual Back Office Location: Hybrid position, remote and office time required. Office location: 2121 North California Blvd., 7th Floor, Walnut Creek, CA. Build the Possibilities. Make an extraordinary impact. Responsible for planning and development of key processes within a centralized customer service unit to achieve excellent customer service. Staff is typically located in multiple sites and/or states and utilizes multiple systems. May include oversight of multiple functions within claims, customer service, enrollment and billing, document management, mail services, appeals, etc. How you will make an impact:

  • Provides guidance on the most complex issues.
  • Has full managerial/staffing responsibility.
  • Handles significant and regular external contact with customers or agencies.
  • Has significant budget accountability and manages special projects.
  • Hires, trains, coaches, counsels and evaluates performance of direct reports. Minimum Requirements:
    • Requires BA/BS and a minimum of 9 years of professional/leadership experience; or any equivalent combination of education and experience which would provide an equivalent background. Preferred Qualifications:
      • MA/MBA preferred.
      • Six sigma lean certification preferred.
      • Strategy development experience strongly preferred.
      • For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. For candidates working in person or remotely in the below locations, the salary* range for this specific position is $143,808- $215,712. Locations: California In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws . * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Keywords: Elevance Health, Walnut Creek , Director of Virtual Back Office, Administration, Clerical , Walnut Creek, California

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