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Associate Director - Specialty - Multi Specialty - Pediatrics - Full Time

Company: Lucile Packard Children's Hospital Stanford
Location: Walnut Creek
Posted on: January 27, 2023

Job Description:

Who We Are Packard Childrens Health Alliance (PCHA) is a network associated with Lucile Packard Childrens Hospital and the Stanford School of Medicine. We bring the best community physicians together in a network that provides healthcare for children and expectant mothers from the Bay Area In fact, were proud to be the only Bay Area medical network with an exclusive focus on women and children, and we understand the unique value provided by our more than 650 leading pediatricians and obstetrician/gynecologists. Whats more, were growing fast. Administrative Support (PCHA) Job Summary The Associate Director, Specialty Services reports directly to the PCHA Director of Practice Operations, for the oversight and management of the multispecialty sites, including Walnut Creek, Brentwood, Livermore, Emeryville, Monterey, and Capitola. This position guides the creation and refinement of the operational structures necessary for the smooth delivery of specialties (both FPO and PCHA) provided in the joint venture agreement for the Walnut Creek site, as well as the other PCHA run multi-specialty sites. Specifically, this includes the operational policies and procedures as well as managing effective relationships with shared services (i.e. IS, Revenue Cycle, HIMS, etc.) that are required for the effective delivery of our specialty services. This position directly supervises and oversees the Walnut Creek multispecialty Site Manager and locations ensuring they meet the key performance indicators (KPIs). Additionally, this position oversees the monitoring, communication, and action planning for the overall patient experience. The Associate Director, Specialty Services will also have responsibility for the overall operations, growth, development, and success of designated Stanford Medicine Childrens Health medical practices, including service experience, scheduling, operations, finance, billing, EMR, human resources, physician organization and communication, efficiency and profitability improvements, strategic planning, practice management, and development/marketing. The Associate Director will work closely with the COO, Director of Practice Operations, Physicians, Site Managers and designated joint venture personnel to implement all practice goals. This is a high visibility position, with frequent interactions with the general public, patients, physicians, and staff, and as such, serves as a general information resource and ambassador to all.Essential Functions The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Employees must abide by all PCHA g uidelines including but not limited to sensitivity to cultural diversity, patient care, patients rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with Stanford Medicine Childrens Health policies, and licensure and health screenings.

  • Leads and participates in a variety of strategic projects/initiatives with PCHA and joint venture partners, such as: digital signage to provide wait time information in the waiting rooms, third next available/access, standardization of workflows across all multispecialty clinic sites, standardization of call schedule, purchasing of new capital equipment in partnership with John Muir for use in the hospital,
  • Working with Stanford Medicine Childrens Health staff, provides operational oversight at all designated clinical locations.
  • Partners with PCHA Administration to develop strategic, financial, and tactical plans and objectives for the multi specialty sites; meets agreed upon results, and retains the organization required to meet outlined objectives and provides regular and ad hoc reporting related to clinical locations performance.
  • Ensures that all PCHA, LPCH, regulatory agency, quality policies and requirements are met.
  • Plans and integrates clinical locations in support of Stanford Medicine Childrens Health goals and provides effective, thoughtful leadership in the successful growth of the network.
  • Evaluates aspects of the practice operations as a means to identify ways to improve efficiency and effectiveness including the use of resources, employs PQMS and lean concepts. Endeavors to pilot and innovate new ideas for patient and data flow to further the mission of being the preeminent childrens network.
  • Collaborates with the Site Managers to ensure the effective recruitment, hiring and management of staff for all clinical locations; monitors annual workforce staffing plans, delegates, and coordinates tasks in order to maintain a system which assures effective, quality patient service, including coverage in service gaps.
  • Actively and constructively participates in PCHA Leadership Teams and other interdepartmental meetings to assure smooth workflow across departments.
  • Partners with site leaders to develops and subsequently monitor budgets for controlling operational and capital expenses .
  • Works with Marketing team on business development for clinical locations, including but not limited to outreach efforts/networking with community providers, public relations, marketing strategy development, website enhancements and advertising. Partners closely with the site managers, physicians, and allied health professionals, to develop in clinic workflows and assure practice needs are being met at each of the specialty sites.
  • Coordinates and implements space planning and construction and/ or other large scale special projects.
  • Implements and adheres fully to Stanford Medicine Childrens Health policies governing , HIPAA and network access as well as those protecting the privacy of patients.
  • Acts as a liaison between PCHA and John Muir for any and all items related to the joint venture partnership and the Walnut Creek Mutli-Specialty clinic
  • Reports out monthly at the John Muir Operations meeting on key metrics as it relates to the Walnut Creek Multi-Specialty site and joint venture partnership.
  • Works with the site managers to ensure appropriate EMS is active and effective prior to a disaster event.
  • Oversees the monitoring, communication and action planning for the joint venture patient experience, including the patient satisfaction survey.
  • Directly supervises and oversees the Walnut Creek multispecialty Site Manager and locations ensuring they meet the key performance indicators (KPIs) and follow PQMS practices.
  • Ensures the efficient provision of specialty medical services for staff, providers and patients at the multispecialty sites through the site managers
  • Implements, follows and maintains PQMS practices to provide consistent management and improvement in our service level
  • Ensures continuous and effective process improvement practices to help strengthen PCHA and joint venture partnerships. Tracks and reports results of efforts to executive leadership.
  • Ensures best practices and lessons learned in his/her areas are shared across the foundation as quickly as possible in effort to optimize Stanford Medicine Childrens Health.
  • Collaboratively works with all relevant internal and external stakeholders to formulation proactive communication, change management and educational strategies to enhance the success of joint venture partnerships.
  • May be required to cover other sites as needed.
  • Other duties as assigned.Minimum Qualifications Education: Bachelors degree required; Masters degree preferred. Experience: Minimum 5 years experience in health care, business management, clinical services, or related field; equivalent combination of education and/or work experience acceptable.Knowledge, Skills, and Abilities
  • Understanding of medical clinic operations, compliance, and quality requirements related to provision of health care services.
  • Ability to contribute to health care policy formulation when working in partnership with a multidisciplinary team of health care providers.
  • Ability to operate collaboratively across all functions and levels in the Medical Group, PCHA, Stanford community and externally.
  • Demonstrated success working with physicians in existing relationships and developing new relationships required
  • Must have highly developed leadership abilities and a reputation for entrepreneurial spirit
  • Also requires strong communication skills and experience/knowledge in financial management and the latest process improvement tools
  • Comprehensive and working knowledge of practice management systems; EPIC experience strongly preferred
  • Familiarity with laws and regulations related to healthcare delivery compliance
  • Excellent communication skills; excellent written, verbal and presentation skills
  • High energy level, superior interpersonal skills, and the ability to function in a team atmosphere.
  • Able to solve practical problems and deal with variables in situations where limited standardization exists.
  • Working knowledge of personal computers, standard office equipment, and of Microsoft Office Products required.
  • Must be detail oriented, organized, and have the ability to simultaneously manage several projects and to participate in and facilitate group meetings. Must demonstrate a positive, thoughtful, respectful demeanor, and professional appearance.
  • Must demonstrate a strong development and customer service skills and ability to maintain a professional approach when dealing with PCHA employees.
  • Must be able to accomplish tasks that require attention to detail, individual judgment, and adherence to confidentiality guidelines.
  • Maintains a positive working relationship with employees, management, physicians, clinical personnel, and other staff to promote teamwork and cooperation and a positive public image.Working Conditions General office environment. The ability to travel to clinic and office locations around the bay areaPay Range Compensation is based on the level and requirements of the role. Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data. Typically, new team members join at the minimum to mid salary range. Minimum to Midpoint Range (1.0 FTE): $117,853 to $147,326 Equal Opportunity Employer Stanford Childrens Health strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, Stanford Childrens Health does not discriminate against any person on the basis of race, color, sex, sexual orientation or identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. Women and men, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. REQNUMBER: 17140-1A

Keywords: Lucile Packard Children's Hospital Stanford, Walnut Creek , Associate Director - Specialty - Multi Specialty - Pediatrics - Full Time, Accounting, Auditing , Walnut Creek, California

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